Service Professional IV

Job Description

Job Description

Who We Are

This position is with Seneca Companies, an OWL Services Affiliated Company.

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

Job Title: Service Professional IV

Job Description: To perform repair and service work on electronic, hydraulic and/or mechanical petroleum equipment and products as applicable.

What You’ll Do:

• 50%:Service and repair electronic,hydraulicand mechanical petroleum equipment and any other petroleum equipment in the service field while providing superior customerservice to all current and potential customers. Troubleshootand makerepairs to ensure proper operations. Install,programand test newly installed equipment. This position requires daily driving between various customer locations and project sites.
• 20%:Communicate with service dispatch team on the status of work orders and service jobs. Open and close work orders withdispatchteam. Provide service repair narratives (written and verbal) for our customers,submitpaperwork for timeworkedand repairs completed in a neat,accurateandtimelymanner.
• 15%:Collaborate/train with other service technicians on servicing/repairing/installing equipment and other essential functions of the position.
• 10%:Monitors and is accountable for accuracy of parts inventory in servicevehicleincluding, but not limited to, transfers of parts toappropriate jobsand other service techs as applicable as well as returns to warehouse facilities.
• 5%:Other duties as assigned.
• Working Hazards:Works in an environment with potential exposure to fumes, dirt, noise, equipment movement dangers, vibrations, dangerous chemical/solvents, electrical shock, and inclement temperature extremes.
• Physical/Mental Exertion: Ability to perform heavy physical labor exerting up to 50 pounds of force on an occasional basis and up to 20 pounds of force on a frequent basis performing such tasks as climbing,balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, and grasping.Ability to drive for extended periods of time each day with possible overnight stays.

What We’re Looking For:

• Education:High School diploma or equivalent.
• Experience:7+ years of experience in mechanical systems, fuel systems, electrical systems,constructionor related repair work experience isrequired.
• Licenses/Certifications:A valid driver’s license isrequired(Class E in MO). Technicians mustmaintaina good drivingrecord. Current manufacturer and safety certifications (EG: Wayne, Gilbarco Veeder Root, Franklin Fueling, LOB etc.)requiredprior to hire;Hazwoperand Wayne certified preferred. The job typically requires completion of a formal technical program and 7+ years ofpreviousexperience, or equivalent.
• Technical Abilities:Electrical knowledge and excellent mechanical abilities. Ability tooperatemechanical equipment and machines as described.
• Autonomy/Direction:Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected. Required to make quick decisions in the field without managementassistance. Work assignments may be varied and complex. This employee works independently or as a member of a team installing,servicingor repairing equipment at a customer location. Incumbents may suggest modificationsofequipment or installation to meet customer requirements. Work may include training and leading work direction of other techniciansAbilityto teach and coach junior technicians on proper troubleshooting techniques and isrequiredto make quick decisions in the field without managementassistance.
• Tools and Equipment:Ability to perform manual technical, mechanical and service work and equipment operation as described. Knowledge and experience with computer programs (Mobile web-based applications, Basic Microsoft Excel)

Why Choose Seneca Companies?

• Competitive Pay & Per Diem
• Company Vehicle & Fuel Card
• Health, Dental, and Vision Insurance with optional offerings of HSA and FSA
• Paid Time OffincludingVacation Time, Sick Days, Personal Days, and Holidays
• Employer-Paid Short-Term Disability
• 401k with Company Match
• Tuition Reimbursement
• Company Paid Life Insurance
• Free Employee Assistance Program (EAP) and Wellness Program

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.