Transfer Coordinator (EMT/CNA)

General Summary of Position
We have a full-time Transfer Coordinator opportunity at our Transfer Center located in Lanham. The Transfer Coordinator provides services including: Emergency requests to transfers critical patients to MedStar Hospitals for conditions such as heart attacks, strokes, trauma and other time sensitive emergencies; non-emergency transfer requests to MedStar hospitals; dispatches helicopters and ground critical care ambulances; requests for ambulance and wheelchair transports for all MedStar hospitals; coordination of critical responses such as in-hospital Code Heart; coordination of regional hospitals information during disasters; critical radiology communications; and other critical communications for the MedStar Health system. 

This department is open 24 hours a day and this position requires a combination of day, evening, and overnight shifts. The shifts are 12 hours and every other weekend is required. This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722. 

Primary Duties and Responsibilities

• Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into or between member hospitals of the MedStar Health System.
• Receives transfer requests from physicians and hospitals. Information includes demographic insurance and clinical data.
• Completes extensive data entry in multiple systems including: Transfer requests in Cerner Transfer Center; Flight and Ground Transport requests in FlightVector and Metro Complete Flight Dedicated ambulance dispatch in Traumasoft; Discharge Transport requests in naviHealth Radiology ticket management in Zendesk
• Connects with accepting MedStar Physician to determine clinical appropriateness for the transfer.
• Performs follow up transfer to patient financial services insurance companies physicians case managers social workers nurses staff members and others regarding expediting approval of a patient transfer.
• Collaborates with Admitting and Bed Management to determine availability of appropriate bed.
• Arranges for appropriate ambulance or helicopter to be dispatched based on patient acuity (e.g. BLS ALS and Critical Care Transport).
• Communicates with the referring and accepting hospital of approval and time to transfer and admit patients.

Minimal Qualifications
Education

• High School Diploma or GED required
• Successful completion of training program as an Emergency Medical Technician or EMT Paramedic preferred
• Associate degree preferred

Experience

• 3-4 years acute care experience required

Licenses and Certifications

• NREMT - National Registry of Emergency Medical Technicians-Basic (EMT-B) (current or prior registration) preferred 
• National Association of Air Medical Communication Center Specialist Certification - NAACS (current or prior registration) preferred 
• Emergency Medical Dispatcher (current or prior registration) preferred 
• Medical Assistant (current or prior registration) preferred 
• Certified Nursing Assistant (current or prior registration) preferred

Knowledge Skills and Abilities

• Proficiency in keyboarding (>60 words/minute preferred)
• Ability to manages multi-line telephone system (10 lines)
• Detail-oriented ability to multi-task and manage projects