Collision Receptionist

Collision Center Receptionist / Rental Assistant

Loyalty Automotive is seeking a friendly, dependable, and organized Collision Center Receptionist / Rental Assistant at our Loyalty Used Car Super Center in Petersburg, Virginia. This position combines front-desk customer service with rental vehicle coordination, helping customers have a smooth experience while their vehicles are being repaired. If you enjoy helping people, staying organized, and working in a busy automotive environment, we want to hear from you!

What You'll Do:

Reception and Customer Service:

• Greet customers warmly and direct them to the appropriate team member.
• Answer incoming calls, take accurate messages, and route calls promptly.
• Assist with scheduling appointments, customer check-ins, and vehicle pickups.
• Support estimators and management with customer communication and administrative tasks.
• Maintain accurate customer information, files, and repair-related paperwork.
• Process customer payments as directed.
• Keep the reception area clean, organized, and welcoming.

Rental Vehicle Assistance:

• Help coordinate rental reservations, vehicle availability, and customer transportation needs.
• Assist customers with rental agreements and required documentation.
• Verify driver's license and insurance information according to company procedures.
• Assist with rental checkouts and returns, documenting vehicle condition, mileage, and fuel levels.
• Coordinate rental extensions and return dates with the collision team and rental providers.
• Help track rental vehicles and communicate cleaning, fueling, or maintenance needs.
• Explain rental responsibilities clearly and assist with billing questions.

What We're Looking For:

• A friendly, professional attitude and strong customer service skills.
• Clear communication skills, both in person and over the phone.
• Strong attention to detail and the ability to manage several tasks at once.
• Dependability, punctuality, and a willingness to help the team.
• Basic computer skills and the ability to learn dealership and rental software.
• A valid driver's license and an acceptable driving record.
• Previous receptionist, customer service, automotive, or rental experience preferred.

Why Join Loyalty?

• Full-time employment with an established automotive group.
• A team-focused workplace where customer service matters.
• Opportunities to learn the collision repair and rental sides of the business.
• Opportunities for growth within Loyalty Automotive.

Loyalty Automotive is an Equal Opportunity Employer.