IT Support Coordinator

Providing advanced IT support to multiple countries, the full-time remote IT Support Coordinator will resolve complex issues related to Microsoft 365 and software applications while ensuring reliable IT services in locations with limited infrastructure. Key responsibilities Deliver advanced IT support and troubleshoot issues across various RI country programs Act as the primary IT contact for designated country offices, ensuring timely support and business continuity Manage user accounts and system access, coordinating software licensing and technology procurement Required qualifications Proven experience in IT support across multiple locations Strong understanding of Microsoft 365, SharePoint, OneDrive, and Windows environments Experience with software licensing and vendor coordination Ability to work in complex, high-risk, and multi-cultural environments Familiarity with Starlink systems and Arabic language skills preferred