Intake Coordinator (Hospice)

Hospice Intake Coordinator

Are you passionate about helping patients and families during life's most important moments? As a Hospice Intake Coordinator, you'll play a critical role in connecting patients to compassionate hospice care by serving as the first point of contact for referrals and coordinating the admission process. You'll work closely with referral sources, patients, families, physicians, clinical teams, and branch leadership to ensure every referral is handled with urgency, accuracy, and exceptional customer service.

This is an excellent opportunity for a highly organized, detail-oriented professional who thrives in a fast-paced healthcare environment and enjoys making a meaningful impact every day.

This is a remote position - Monday - Friday 8 am - 5 pm EST. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Who we are:

At Care Hospice, we take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Care Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it's about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future

Responsibilities

• Coordinate referrals from initial receipt through handoff to the Admissions team, ensuring timely follow-up and exceptional customer service.
• Schedule hospice evaluations and admissions based on patient needs, staffing availability, and geographic coverage.
• Communicate professionally and compassionately with patients, families, referral sources, physicians, and internal teams regarding referral status and next steps.
• Support insurance verification, authorization requirements, and referral documentation while identifying and escalating barriers to admission.
• Maintain accurate documentation in the electronic medical record and monitor assigned work queues to ensure timely referral processing.
• Collaborate with interdisciplinary teams to improve referral conversion, reduce delays, and enhance the patient and referral source experience.
• Maintain compliance with HIPAA, Medicare regulations, company policies, and applicable hospice standards.

Qualifications

• High school diploma or equivalent required; Associate's degree in a healthcare-related field preferred.
• One (1) to three (3) years of experience in healthcare intake, admissions, referral coordination, customer service, or a related healthcare environment.
• Hospice, home health, post-acute care, or hospital discharge planning experience preferred.
• Experience with insurance verification, payer authorizations, Medicare, Medicaid, or commercial insurance preferred.
• Strong communication and customer service skills with the ability to interact compassionately with patients, families, and healthcare professionals.
• Excellent organizational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with electronic medical records, Microsoft Office applications, and other healthcare technology systems.
• Knowledge of HIPAA, patient confidentiality requirements, and healthcare documentation standards.
• Ability to work independently while collaborating effectively in a fast-paced team environment.

$21.00 - $25.00 per hour (Average Pay Range) plus bonuses! The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate's relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.