Senior Account Manager

Overview

Placement Type:

Permanent

Salary:

$100,000-130,000 Salary

Performance bonus of $15-20K annually

Start Date:

Sep 14, 2026

We're looking for an Senior Account Manager to oversee and grow a portfolio of law firm partners, using data, critical thinking, and strong relationship management to drive performance and outcomes. In this role, you will own partner relationships end-to-end-from onboarding and performance management to identifying opportunities for growth and operational improvement. You'll leverage data to diagnose issues, hold partners accountable, and collaborate cross-functionally to ensure strong case flow, client experience, and business results. This role is ideal for someone analytical, proactive, and comfortable operating in a fast-paced, evolving environment. Candidates MUST have experience using data (excel, pivot tables, spotting trends) and comfortable with ambiguity

RESPONSIBILITIES

Manage a portfolio of law firm partners, developing a deep understanding of their performance, operations, and alignment with company's model
Analyze key metrics (e.g., conversion rates, drop rates, case flow, attorney fees) to identify trends, diagnose issues, and drive performance improvements
Proactively identify risks or inefficiencies and address them before they escalate
Lead onboarding of new partners, clearly communicating company's underwriting model, expectations, and processes
Evaluate potential new partners, assessing fit based on performance, operations, and client outcomes
Serve as a primary point of contact for partners, building strong, collaborative relationships while maintaining accountability to performance standards
Hold partners accountable through direct, data-driven conversations, including addressing underperformance and driving corrective action
Collaborate cross-functionally with intake, operations, legal, and business development teams to ensure smooth case flow and accurate reporting
Monitor case progress and partner decision-making to minimize operational and legal risk
Identify and implement process improvements to enhance efficiency, scalability, and outcomes
Take full ownership of your portfolio, making sound decisions independently and escalating when appropriate

REQUIREMENTS

Bachelor's degree required
7+ years of experience in account management, client success, partnerships, or similar roles
Experience managing performance metrics and driving outcomes through data
Experience working cross-functionally in a fast-paced, growth-focused environment
Strong written and verbal communication skills
Ability to prioritize effectively and execute with speed

Preferred (Nice to Have):

Experience in legal, personal injury, or professional services environments
Experience in high-growth or high-volume organizations
Familiarity with underwriting models or referral-based business structures
Comfort building processes in evolving or startup-like environments

Benefits include: Medical, dental, and vision insurance, 401(k) with 4% company match, HSA, life insurance, disability coverage, paid time off (17 days to start), and parental leave.

Eligible for performance- based bonus (approx $15-20K annually, paid out quarterly)

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