Lead Customer Service Representative
New York Life
New York Life seeks a Manager, Customer Advocacy to lead a team resolving complex life insurance and annuity complaints. You’ll balance customer needs with regulatory requirements, partnering across Service, Compliance, Legal, Product, Technology, and Field Service to prevent recurrence and improve outcomes. The role emphasizes developing people, solving challenges, and driving enterprise-wide improvements with governance and data-driven insights, including AI-enabled capabilities. #J-18808-Ljbffr
Vacancy posted 3 days ago
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