Front Desk Patient Coordinator

Front Desk Patient Coordinator

360 Orthodontics is looking for a detail-oriented, customer-focused Front Desk Patient Coordinator for our Westwood location. This is an on-site position. Part Time schedule: Tuesdays, Wednesdays, Thursdays and Fridays

We Value Team Members Who:

• Show up consistently and on-time.
• Get along well with others and have a supportive, team-player attitude.
• Possess a strong attention-to-detail and desire to get things done accurately.
• Adapt well to a fast-paced environment where changes occur frequently.

Some Benefits We Offer:

• Medical, Dental, Vision, AD&D, and other benefits (available after 60 days of employment).
• Paid sick leave and 401k retirement plans offered for eligible employees.
• Orthodontics care included! Need braces? Our qualified team members receive complimentary orthodontics treatment.
• We will provide training on our practice management software, computer systems, and other tools.
• Free access to pro-tier Gemini AI chat and other productivity tools for business and personal use.

Requirements:

• Strong oral and written English skills
• High school diploma
• Be a US citizen or be authorized to work in the United States
• Detail oriented
• Customer focused
• Able to cope well with fast-paced environments

Desired:

• Bilingual (Spanish) highly preferred

Duties:

• Greet patients
• Register new patients according to established office protocols
• Assist patients to complete all necessary forms and documentation
• Verify and update patient information
• Inform patients of dental office procedures and policy
• Move patients through appointments as scheduled
• Enter all relevant patient information into data system
• Maintain and manage patient records in compliance with privacy and security regulations
• Maintain and manage leads and schedule consultations
• Answer and manage incoming calls
• Respond and comply to requests for information
• Schedule patient appointments
• Confirm upcoming appointments and recalls according to office protocol
• Check daily appointment schedule
• Arrange patient charts for next day appointments
• Fill in cancellations and no-shows
• Organize referrals to other medical specialists
• Dispatch lab work appropriately
• Collect and receipt payments from patients at time of treatment
• Inform patients of financial treatment plan options
• Arrange payment schedule with patients
• Arrange supporting documents for insurance claims
• Sort and distribute incoming and outgoing postal mail
• Update patient education materials
• Maintain a professional reception area
• Safeguard patient privacy and confidentiality
• Participate in off-site health fairs and other company sponsored events
• Perform other clerical/office duties as assigned

Compensation: $16.50 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.