Telecoms Engineer

Install, configure, and support 3CX phone systems. Troubleshoot VoIP, SIP, handset, call routing, and connectivity issues. Support hosted telephony and unified communications solutions. Assist with telecoms migrations and customer onboarding projects. Configure and support broadband, leased line, and fibre connectivity services. Liaise with network carriers and telecoms providers to resolve faults. Complete on-site installations and customer site surveys. Key Responsibilities Install, configure, and support 3CX phone systems. Troubleshoot VoIP, SIP, handset, call routing, and connectivity issues. Support hosted telephony and unified communications solutions. Assist with telecoms migrations and customer onboarding projects. Configure and support broadband, leased line, and fibre connectivity services. Liaise with network carriers and telecoms providers to resolve faults. Complete on-site installations and customer site surveys. Telecoms & Unified Communications Install, configure, and support 3CX phone systems. Troubleshoot VoIP, SIP, handset, call routing, and connectivity issues. Support hosted telephony and unified communications solutions. Assist with telecoms migrations and customer onboarding projects. Configure and support broadband, leased line, and fibre connectivity services. Liaise with network carriers and telecoms providers to resolve faults. Complete on-site installations and customer site surveys. Networking Install and configure network switches and wireless access points. Support UniFi switching and wireless environments. Assist with structured cabling and fibre installations. Diagnose basic network connectivity issues. Maintain documentation of network and telecoms deployments. Basic IT Support Provide basic 1st Line support for Windows 10/11 and Microsoft 365 users. Create and manage user accounts within Microsoft 365 and Active Directory. Perform password resets and user onboarding tasks. Set up laptops, desktops, monitors, and peripherals. Escalate complex IT issues to senior engineers. Provide remote assistance using support tools. Service Delivery Manage support tickets in line with agreed SLAs. Provide professional customer service both remotely and on-site. Maintain accurate records of work completed and customer interactions. Essential Skills Telecoms 3CX Phone Systems VoIP & SIP Technologies Hosted Telephony Broadband & Fibre Connectivity Unified Communications On-site Installations Networking Switches & Wireless Networks UniFi Access Points Structured Cabling Fibre Infrastructure Basic Network Troubleshooting Basic IT Knowledge Microsoft 365 Administration Active Directory User Management Windows 10/11 Basic Hardware Setup & Troubleshooting Remote Support Tools Ticket Management Systems #J-18808-Ljbffr FLUENT TELECOMS LIMITED