Project Manager - Client Operations

Project Manager, Client OperationsLocation: Burbank (On-Site) Schedule: Swing Shift, 4pm start Time Position Type: Full-Time, Salaried Compensation Range: $72,500-$90,000At Pixelogic, we believe that the fusion of creativity and technology holds the power to inspire and engage audiences on a global scale. With a strong emphasis on end-to-end creative, localization, and distribution services, we take pride in breaking cultural barriers and ensuring your message resonates with diverse audiences worldwide.Our dynamic team of creative minds, skilled linguists, and tech-savvy experts work collaboratively to deliver unparalleled solutions that cater to your unique needs. From creative concepting and execution of original content, to precision-driven localization services, to cutting-edge software and distribution solutions, we are committed to elevating your product and enabling seamless expansion into new markets.Pixelogic is a majority-owned and consolidated subsidiary of Imagica. Together, we are committed to serving the world's leading filmmakers and content creators with industry-leading services and next-generation solutions.ResponsibilitiesManage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time deliveryEstablish a solid understanding of specific client specifications and needsBuild strong working relationships with clients and deliver world class customer serviceManage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operationsWork with the billing team to ensure projects are billed correctly and on time to clientsPerform order entries based on client requests and ensure data accuracy in all internal and external systemsProvide strategic solutions to any issues that may arise with clientsCollaborate with operational teams to build processes and make sure workflows operate smoothly and efficientlyIdentify areas of opportunity to enhance clients' experience and work closely with other department leaders to drive initiatives and to execute on those opportunitiesSupport Pixelogic's vision and represent the best interests of both the customer as well as the companyAbide by security policies and protect information entrusted to youDocument processes to use as training guides (including video trainings)Utilize dashboards, reports and metrics to monitor production milestones and statusHelp build and evolve the company and team cultureParticipate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecastsParticipate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurringParticipate in Operational Initiatives (OI's) in collaboration with technology, operational and admin teams to continuously improve workflows related to your account