Loan Servicing Consumer Clerk

Consumer Loan Servicing Clerk

Mountain West Bank is seeking a detail-oriented Consumer Loan Servicing Clerk to join our experienced Loan Servicing team in beautiful Coeur d'Alene, Idaho. This position supports consumer loan operations by booking, assembling, scanning, and verifying loan documentation, preparing loan documents, and ensuring the accurate servicing of consumer loans. The ideal candidate is organized, dependable, and customer-focused, with a strong commitment to maintaining confidentiality in all loan-related matters. Success in this role requires exceptional attention to detail, technical proficiency, and the ability to manage multiple responsibilities while providing outstanding service to internal and external clients.

This position reports to the Consumer Loan Servicing Team Lead. This department is part of a team of experienced Commercial and Consumer Loan Servicing members.

This is a full-time, hourly position. Candidates must be available Monday through Friday, 8:00AM - 5:00PM for a total of 40 hours a week. Rate of pay depends on experience.

DUTIES AND RESPONSIBILITIES:

• Perform routine loan maintenance duties such as:
• Process payments
• Setup and change AFT's
• CIF changes
• HELOC checks
• Waive late fees
• Correcting/reversing loan payments
• Provide knowledgeable and friendly customer service to branches and customers when contacted via telephone or email.
• Process Consumer loan payoffs completing payoff checklist.
• Release collateral on all types of paid off loans.
• Book all types of Consumer loans and change in terms within 24 hours of receipt.
• Prepare Consumer loan documentation and change in terms within the department stated turnaround time of 24 hours of receipt of a completed loan request.
• Work assigned pending and filing weekly following up on all required items. Sign off and complete files.
• File Review of Consumer loan files put files together notate all exceptions and send exception notices.
• Participates in community service activities
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

ABOUT YOU

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent
• Knowledge of banking policies and procedures.
• 1 or more years of experience in an office environment
• Ability to multi-task and handle complex tasks efficiently.
• Strong organizational skills.
• Strong attention to detail
• Ability to work in within strict time-frames and meet deadlines
• Excellent customer service skills
• Good knowledge of basic office equipment
• Working knowledge of Word and Excel

PREFERRED KNOWLEDGE, SKILL, ABILITY:

• 1 or more years of experience in loan policies, procedures and documentation.

WORK ENVIRONMENT:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

WHAT WE OFFER:

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at.0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.