Production Support Analyst

Production Print Solutions Analyst Location US-CA-Irvine | US-AZ-Scottsdale Company Canon U.S.A., Inc. Requisition ID 34606 Category Sales Support Position Type Full-Time Workstyle Virtual About the Role Canon seeks a self motivated analyst with print production experience. You will partner with our sales team to conduct discovery calls and recommend solutions based on customer needs. If you have color expertise with excellent customer follow up, we want to hear from you! Responsible for providing advanced technical advice, counsel and expertise in direct support of securing sales of networked printing devices as well as associated software/servers and professional and consulting services. Provide technical support in sales presentations, customer trainings, and the delivery of professional services. Your Impact - Works with the sales team with the evaluation of prospective customers, account strategy, and possible enterprise printing applications solutions; and then participate in sales calls. - Participates in on-site visits to customers for meetings, surveys and inspections. - Meets with customer IT staff as technical advisor. - Collaborates on RFP responses and provides on-going project management support on large, complex, diverse and challenging solution architecting and implementation. - Collaborates on the installation and integration of products and product applications. - Responsible for generating professional services revenue streams independent of equipment and software sales, conducting customer training classes, and providing installation and integration direction of advanced Color Solutions. About You: The Skills & Expertise You Bring - Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Relevant business experience relating to printing pre-sales/post- sales support in Large Format, office and production environments. - Understand and be comfortable in using the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF. EPS, PDF). - Able to use and operate Postscript/PDF file handling tools- Acrobat Pro Distiller, etc. - Extensive travel is required, up to 70% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required. - Certified Color Management Professional Master; Additional Datastream knowledge - AFP, VIPP, PPML and LCDS/Metacode a plus. - Understanding of complex systems solutions, integration and networking in Windows, UNIX & Macintosh environments. Responsible for providing post-sales 24/7 after hours support and implementation services. In accordance with applicable law, we are providing the anticipated base salary for this role: $69,300 - $103,770. Company Overview About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can't get anywhere else *Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon. #CUSA Workstyle Description Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags #PM19 #LI-NF1 #LI-Remote Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.