Senior Talent Acquisition Operations Specialist

Senior Talent Acquisition Operations Specialist

The Talent Acquisition team at Keurig Dr Pepper is a modern, forward-thinking organization committed to leveraging state-of-the-art technologies to attract and hire top talent. We are a highly driven, collaborative group focused on innovation, operational excellence, and bringing internal and external best practices to life. Our environment is fast-paced, inclusive, and designed to help you unleash your full potential. As a Senior Talent Acquisition Operations Specialist, you are a system administrator and subject-matter expert for our technical stack which includes Eightfold AI Talent Intelligence Platform, iCIMS ATS, and HireVue assessments and interviews. This is a deeply technical, hands-on role focused on platform configuration, data integrity, deep-dive data mining, and the delivery of actionable workforce reporting. You are comfortable navigating multiple platforms, managing projects, and partnering with recruiters, HR, and business leaders to drive continuous improvement. The ideal candidate brings a passion for AI-powered HR technology and a strong command of how talent intelligence systems operate at the intersection of people data, machine learning, and business outcomes. You are a strategic and analytical problem-solver who thrives at the intersection of technology, data, and process optimization. You enjoy configuring and troubleshooting recruiting systems, designing scalable solutions that enhance recruiter effectiveness and improve the candidate experience and using data to tell compelling stories.

Responsibilities

Platform Configuration & Administration

• Serve as a system administrator for KDP's Talent Acquisition technical stack including Eightfold, iCIMS, and HireVue, supporting configuration, maintenance, enhancements, and troubleshooting.
• Support integrations between Eightfold, iCIMS ATS, Workday HCM, and HireVue. This includes API configuration, data mapping, schema alignment, and ongoing troubleshooting of integration pipelines.
• Configure and maintain security roles, identity and access management (IAM) controls, and governance protocols to ensure compliance with organizational data privacy policies and regulatory requirements.
• Apply strict guardrails to system configuration changes, maintaining audit trails and change logs for all modifications.
• Lead or support the implementation of new Eightfold modules, upgrades, and feature releases, including business process analysis, data migration planning, user acceptance testing (UAT), and stakeholder communication.
• Document all configurations, workflows, and system enhancements to support knowledge management and continuity.
• Create AI agents using MS Copilot to help drive recruiter efficiency.
• Act as a liaison for external vendors, ensuring effective management of third-party software partnerships.

Data Management & Reporting

• Perform data mining and analysis across the Eightfold and iCIMS platforms, extracting insights from employee profiles, skills inference data, candidate pipelines, talent pools, and career pathway data.
• Ensure data accuracy and integrity through regular audits, including extraction and validation of HR data, anomaly detection, and scheduled data cleansing routines.
• Coordinate with HR, IT, and business stakeholders to resolve data quality issues and maintain a clean, authoritative talent data layer.
• Support the organization's skills taxonomy and job architecture governance within Eightfold, including uploading, mapping, and validating skills data across roles and populations. This ongoing work ensures the platform's AI outputs remain accurate and business aligned.
• Manage data uploads, bulk configurations, and profile enrichment workflows that leverage Eightfold's AI to match skills against market taxonomies, identify duplicate roles, and assess internal talent pools at scale.
• Design, develop, and maintain dashboards, reports, and analytics outputs from Eightfold to support strategic HR decisions including talent acquisition performance, diversity pipeline analytics, internal mobility rates, skill gap analysis, and workforce planning metrics.
• Integrate with BI tools (e.g., Tableau, Power BI) where applicable to extend reporting capabilities beyond the native Eightfold interface.
• Produce regular and ad-hoc reporting for HR leadership and business stakeholders, including pipeline health dashboards, candidate match rate analyses, skills gap assessments, and DEI reporting.
• Develop insights-first reporting frameworks that move beyond raw data to deliver explainable, business-relevant intelligence.

Total Rewards

Salary range: $76,400 - $120,000 Actual placement within the compensation range may vary depending on experience, skills, and other factors Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement Annual bonus based on performance and eligibility

Requirements

Bachelor's degree preferred Minimum 4 year of experience in business systems, analytics, system administration, or reporting Experience in HR or recruiting preferred Strong analytical, problem-solving, and interpersonal skills Knowledge of Eightfold or iCIMS required Knowledge of Visier, Workday, or similar platforms highly desirable Background in program management or process improvement a plus

Company Overview

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper, Canada Dry, Mott's, A&W, Peafiel, GHOST, 7UP, Snapple, Clamato and Core Hydration. Our global coffee business spans more than 100 markets and includes the leading Keurig single-serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet's, L'OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet. We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation and growth. Will you join us? Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. A.I. Disclosure: KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to View email address on click.appcast.io in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.