Client Services Onboarding Specialist

Job Description

Job Description

JOB SUMMARY

The Onboarding Documentation Officer acts as a primary, client-facing representative, responsible for efficiently and seamlessly onboarding new clients, processing account applications, and ensuring compliance with internal policies and procedures, as well as regulatory requirements (AML/KYC) for Bci Miami and Bci Securities. 

The Onboarding Documentation Officer is the first point of contact for our clients, responsible for providing exceptional customer service and support, and ensuring client  satisfaction during the onboarding process. 

The onboarding documentation officer’s primary responsibilities include processing account applications accurately and on time, maintaining high standards of customer service and assisting with other administrative tasks. 

Through daily interactions with customers and bankers and CSAs, as well as other colleagues, the onboarding documentation officer will contribute to delivering excellent onboarding service, meeting the Departments’ objectives, and supporting its overall success. Performance will be evaluated based on quality, timeliness, adherence to internal policies and procedures, customer satisfaction, and personal development.

DUTIES OF THE POSITION

The duties of the position include, but are not limited to, the following: 

• Coordinate the efficient, end-to-end processing of new account openings for clients across Bci Miami and BCI Securities. 

• The account opening process covers accounts for both individuals and entities. 

• The account types at BCI Securities are brokerage, advisory, and managed accounts. 

• Serve as the primary client-facing representative, delivering exceptional customer service and support throughout the onboarding process to our customers, bankers and CSA’s. 

• Contribute to customer acquisition and retention by ensuring a positive and effective client welcome experience.

• Prepare and finalize comprehensive account opening packages for customer signatures.

• Provide clear and relevant communication to clients, bankers and CSA’s related to the onboarding process, outlining service steps, required documentation, and expected timeframes.

• Act as liaison with the banker and client as it relates to account opening status and requirements for account opening.

• Maintain bankers informed of any issues with each relevant account

• Prioritize account opening of larger clients first, and/or as established from time to time by BCI.

• Support CAP and IROs to create a collaborative environment in support of bankers and clients.

• Ensure accounts are opened accurately and promptly 

• Assist new internal recruits with the account opening process.

• Ensure strict adherence to all regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML).

• Review, validate, and inventory all KYC documentation, verifying and accurately documenting customer identity, source(s) of funds/wealth, and the nature of intended activity.

• Confirm the accuracy of and update KYC with information provided by Bankers and CSA’s as required.

• Adhere to all Bank security procedures, ensuring client and bank information remains secure and confidential.

• Manage all day-to-day activities related to documentation and new account processing to ensure best practices and established procedures are consistently met.

• Prepare work for processing by systematically gathering, organizing, and accurately recording all necessary data, information, and documents.

• Monitor daily reports related to account opening and maintenance to ensure accurate records comply with all firm requirements. Maintain accurate status updates and a robust audit trail for all completed work.

• Provide essential administrative support by collecting, analyzing, and summarizing data, and responding to requests from the CAP and compliance Departments of Bci Miami and Bci Securities.

• Participate in the continuous development of the Account Opening operating model, including validating proposed ideas and plans, and reviewing/updating existing procedures in the Procedures Manual.

• Implement strategies aimed at increasing operational efficiency, maintaining quality, and ensuring continuous process improvement.

• Participate in special projects related to Account Opening and represent Client Onboarding Documentation in broader organizational initiatives.

General Requirements 

• Ensure compliance with all legal and regulatory requirements

• Excellent communication skills, critical, customer service and problem-solving skills

• Strong interpersonal and team-building skills

• Detailed oriented and able to manage multiple tasks effectively

• Ability to work independently and in a fast-paced environment

• Ability to understand, speak, read and write English and Spanish

• Ability to prepare presentations, team reports and manage excel

• Effectively speaking before groups of customers or employees

• Assume evolving duties and responsibilities of position

• Work all hours required to fulfill job duties and responsibilities (including weekends, evenings and holidays as needed)

• Provide coverage for other positions as requested