Device Repair Technician

Job Description

Job Description

Join our Pro-Staff Team at Batteries Plus!
Are you eager for success and ready to work with a team dedicated to excellent Customer Service? Are you a hands-on problem solver who loves taking things apart, fixing what’s broken, and helping people? Looking for a stable, full-time job where you can build real technical skills and a long-term career? Batteries Plus is hiring a Part-time (with the potential of Full-time) Device Repair Technician/Customer Service Representative to join our growing and dedicated Pro-Staff team.

About Us
Batteries Plus is our nation’s top provider of battery, lighting, repair, and power solutions. What started with batteries for every device has expanded into professional home/table repair, Key Fob cutting/ programming, automotive/specialty battery installation, and lighting solutions for homes and businesses. Whether customers need to Power It, Light It, or Fix It, they rely on us for expert service and dependable solutions. With 700+ stores nationwide, Batteries Plus offers a strong foundation for building a career in technical repair, retail, and operations. Whatever your role, as part of the Batteries Plus team, you are a valued teammate and part of our mission to deliver outstanding customer service. We offer more than competitive pay, including formal training, performance incentives, quality healthcare options, and a retirement plan to help you plan for your future.

Pay Range:
-$17.00 per hour
-Compensation = Base hourly wage + uncapped repair incentives
-Paid training (including WISE Level 1 and 2 repair certifications as well as Key Fob cutting/programming)

Benefits Include:
-Paid training
-Health Insurance: Medical, Dental, and Vision (employee contribution)
-401(k) (employee contribution)
-Employee Discounts
-Opportunity for advancement

Essential Responsibilities
-Perform mobile device and tablet repairs such as screens, batteries, and ports
-Complete automotive Key Fob programming and cutting
-Install automotive, commercial, and specialty batteries, run diagnostics, testing, and repair documentation according to company standards
-Assist customers with repair recommendations, timelines, and warranty information
-Help with retail sales when needed and support smooth customer flow
-Maintain a clean, organized, and safe service bench
-Assist with inventory stocking, and daily operational tasks
-Participate in ongoing training to earn and maintain WISE Level 1 and 2 certifications as well as Key Fob cutting/programming
-Duties, responsibilities, and activities may change at any time with or without notice as per operational needs

Qualifications
-18+ years of age with a valid driver’s license
-Strong mechanical/technical aptitude
-Great communication and customer service skills
-Comfortable using tools as well as working with small parts and diagnostic equipment
-Basic computer and math skills
-Able to lift up to 50 lbs and stand for extended periods of time
-Available for a consistent part-time schedule including weekdays and weekends

Preferred Experience - No professional repair experience is required – we provide training! However, you will stand out if you have:
-Experience in electronics repair, auto service, or hands-on technical work
-Customer service or retail experience
-A strong interest in tech, troubleshooting, or gadget repair
-A desire to grow into roles such as Tech Lead, Tech Supervisor, Assistant Manager, or Store Manager

Why Work With Us?
We offer a career path – not just a job. Our culture is built on teamwork, pride in service, and growing people from within. Many of our top technicians and managers started exactly where you are. With structured onboarding, paid certifications, and ongoing mentorship, you will have all the tools to succeed.

Apply Now
-Quick and Easy on-line application process
-We review applicants within 24-72 hours and contact qualified candidates directly to schedule interviews.

Employment Eligibility
Employment requires completion of a Form I-9 upon hiring. Temporary work authorization or need for sponsorship may disqualify you.

Batteries Plus is an Equal Opportunity Employer: Affirmative Action / EEO Statement
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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