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Bilingual Client Care Representative (Veterinary Receptionist)

Veterinary Assistant at Cobb & Co

Customer Service Representative

Te gustan los animales y tienes ese don de presencia, tanto por telfono como en persona, que hace que la gente se sienta cmoda al instante? Buscamos representantes de atencin al cliente bilinges (ingls/espaol) a tiempo completo que puedan desempear con igual habilidad y amabilidad las tareas de recepcin y atencin telefnica.

This role goes beyond answering phones or booking appointments it's about creating connections. At Cobb & Co, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive.

What You'll Do
  • Greeting clients and their pets in person with a welcoming, calm demeanor
  • Answering calls confidently and kindly, even when things are a little hectic
  • Scheduling appointments using our cloud-based software (hello, multitaskers)
  • Communicating clearly and professionally in both English and Spanish
  • Handling prescription refills, medical record requests, and messages between clients and the medical team
  • Managing client check-ins, payments, and keeping the lobby flowing smoothly
  • Keeping accurate records that reflect our high standards of care
Who You Are
  • Required: Bilingual in English & Spanish (written + spoken)
  • Required: High school diploma or equivalent
  • Required: Minimum one year of experience working in customer service, vet med experience preferred
  • A positive attitude, high energy, and a "let's make it happen" mindset
  • Excellent communication and customer service skills
  • Comfort working with phones, computers, and multitasking in a fast-paced environment
  • The ability to stay calm, kind, and clearespecially under pressure
  • Reliability, attention to detail, and great follow-through
  • A desire to learn, grow, and make every client interaction a good one
  • Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)
  • A team player who balances compassion and efficiency with ease
  • Able to sit, stand, or wear a headset for extended periods
Why You'll Love It Here
  • Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It's built on mutual respect, real teamwork, and a shared desire to keep getting better.
  • Cobb & Co is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing for our patients, our clients, and our team.
  • If you're ready for the next step in your career, we'd love to meet you call us or stop by anytime.
The Nuts & Bolts
  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401k with employer match
  • PTO/vacay
  • CE opportunities/allowance
  • Professional dues
  • Uniform allowance
  • Flexible schedule
  • EAP
  • Employee Discount

We are an equal opportunity employer and celebrate diversity of all kinds.

Vacancy posted 3 days ago
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