Bilingual Client Care Representative (Veterinary Receptionist)

Customer Service Representative

Te gustan los animales y tienes ese don de presencia, tanto por telfono como en persona, que hace que la gente se sienta cmoda al instante? Buscamos representantes de atencin al cliente bilinges (ingls/espaol) a tiempo completo que puedan desempear con igual habilidad y amabilidad las tareas de recepcin y atencin telefnica.

This role goes beyond answering phones or booking appointments it's about creating connections. At Cobb & Co, our values guide everything from how we care for clients to how we treat each other: Patient First. Client Centered. Progressive. Collaborative. Positive.

What You'll Do

• Greeting clients and their pets in person with a welcoming, calm demeanor
• Answering calls confidently and kindly, even when things are a little hectic
• Scheduling appointments using our cloud-based software (hello, multitaskers)
• Communicating clearly and professionally in both English and Spanish
• Handling prescription refills, medical record requests, and messages between clients and the medical team
• Managing client check-ins, payments, and keeping the lobby flowing smoothly
• Keeping accurate records that reflect our high standards of care

Who You Are

• Required: Bilingual in English & Spanish (written + spoken)
• Required: High school diploma or equivalent
• Required: Minimum one year of experience working in customer service, vet med experience preferred
• A positive attitude, high energy, and a "let's make it happen" mindset
• Excellent communication and customer service skills
• Comfort working with phones, computers, and multitasking in a fast-paced environment
• The ability to stay calm, kind, and clearespecially under pressure
• Reliability, attention to detail, and great follow-through
• A desire to learn, grow, and make every client interaction a good one
• Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)
• A team player who balances compassion and efficiency with ease
• Able to sit, stand, or wear a headset for extended periods

Why You'll Love It Here

• Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It's built on mutual respect, real teamwork, and a shared desire to keep getting better.
• Cobb & Co is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing for our patients, our clients, and our team.
• If you're ready for the next step in your career, we'd love to meet you call us or stop by anytime.

The Nuts & Bolts

• Health insurance
• Vision insurance
• Dental insurance
• 401k with employer match
• PTO/vacay
• CE opportunities/allowance
• Professional dues
• Uniform allowance
• Flexible schedule
• EAP
• Employee Discount

We are an equal opportunity employer and celebrate diversity of all kinds.