4X10 Telephone Sales Representative (4-Days, 40hrs./wk)

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

Are you a persuasive communicator with a passion for helping others and driving results? We’re seeking  Sales Representatives to support a variety of outbound and inbound sales programs for leading commercial clients. In this role, you’ll deliver tailored product and service solutions that enhance customer satisfaction and fuel client success.

Whether you're experienced or just starting out, our industry-leading training will equip you with the tools to thrive in a fast-paced, rewarding environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Engage with customers via inbound and outbound calls with professionalism and enthusiasm
• Understand customer needs and recommend appropriate products or services
• Upsell and cross-sell to existing customers to maximize value
• Research and resolve customer issues using internal systems and team collaboration
• Accurately document customer interactions and manage account details
• Follow scripts, policies, and compliance procedures
• Handle sensitive information with confidentiality and care
• Escalate complex issues to the appropriate support teams
• Stay current with program updates through training and team meetings
• Maintain excellent attendance and punctuality

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office and Windows OS
• Dependable, punctual, and self-motivated
• Strong problem-solving and conflict resolution skills
• Customer-focused with empathy and patience
• Ability to multitask and adapt in a fast-paced environment
• Team-oriented with excellent interpersonal skills