Hotel Front Office Manager
SeaPines Resort
Front Office Manager The Inn and Club at Harbour Town | Sea Pines Resort - Hilton Head Island, SC
Full-Time | Leadership | Hospitality About Us:
The Inn and Club at Harbour Town is Hilton Head Island's premier Forbes Four-Star property, known for its exceptional guest experiences and world-class service. We are seeking a passionate and driven Front Office Manager to lead our front desk operations and uphold our high standards of luxury and hospitality. What You'll Do:
Full-Time | Leadership | Hospitality About Us:
The Inn and Club at Harbour Town is Hilton Head Island's premier Forbes Four-Star property, known for its exceptional guest experiences and world-class service. We are seeking a passionate and driven Front Office Manager to lead our front desk operations and uphold our high standards of luxury and hospitality. What You'll Do:
- Serve as the Manager on Duty in the absence of the General Manager.
- Lead and mentor a team of front office professionals, including Bell Staff, Butlers, Room Service, and Night Audit.
- Ensure an exceptional guest experience through personalized service and Forbes Five-Star standards.
- Manage scheduling, payroll, and performance for front office team members.
- Collaborate with Housekeeping and other departments to maintain seamless operations and high guest satisfaction.
- Conduct property walkthroughs to maintain safety, cleanliness, and service readiness.
- Handle guest concerns professionally and efficiently to ensure satisfaction and retention.
- Maintain full knowledge of property management systems (PMS) and ensure accuracy in guest and billing records.
- Support budgeting, forecasting, and profit & loss reviews with the General Manager.
- 2+ years of front office or hotel leadership experience (luxury or boutique experience a plus).
- Bachelor's degree in Hospitality Management or related field preferred.
- Strong leadership, organizational, and problem-solving skills.
- Proficient in PMS and Microsoft Office; experience with guest satisfaction tools a bonus.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, guest-facing environment.
- Valid South Carolina driver's license (or equivalent).
- Competitive salary
- Comprehensive benefits package (health, dental, vision, 401k)
- Paid time off
- Resort discounts and perks
Vacancy posted 2 days ago
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