Guest Services Specialist: Public Spaces

Job Description

Job Description

Join Our Team at Canza Management, a subsidiary of TLTsolutions

Role: Guest Services Specialist, Public Spaces

Location : 

Who We Are:

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors. 

Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

Your Role With Us:

As the Guest Services Specialist, Public Spaces, you play a crucial role in ensuring that all public areas of the hotel are maintained to the highest standards of cleanliness and order. Your dedication will create a welcoming and pleasant environment for both guests and staff, directly contributing to the overall guest experience. You will work closely with the Cleanliness and Facilities teams to ensure that all public spaces reflect the hotel's commitment to excellence.

Key Responsibilities:

• Public Area Cleanliness: Conduct regular walk-throughs and thorough cleaning of all public areas, including parking lots, pathways, lobbies, hallways, restrooms, and exterior spaces. Ensure these areas are consistently free of debris, well-maintained, and presentable at all times.

• Inspections and Issue Resolution: Perform routine inspections of public spaces to identify any cleanliness or maintenance concerns. Address minor issues promptly and report major maintenance needs to the Facilities team or Chief Engineer.

• Guest Interaction: Provide courteous and professional interaction with guests in public areas, offering assistance with directions, answering questions, and ensuring a positive guest experience.

• Deep Cleaning Tasks: Schedule and execute deeper cleaning tasks such as shampooing carpets, washing windows, and polishing furniture in public areas. Collaborate with the Cleanliness team to ensure these tasks are completed on schedule and to the highest standard.

• Inventory and Equipment Management: Check and restock cleaning supplies and equipment, ensuring everything is in good working order and available for use. Coordinate with the Facilities and Cleanliness teams to ensure tools are maintained and ready for daily operations.

• Safety and Compliance: Ensure all cleaning activities comply with safety and health regulations. Stay updated on the latest protocols and adjust cleaning methods to meet evolving safety standards.

• Guest Feedback & Service Improvement: Analyze guest feedback related to the cleanliness of public areas. Adjust cleaning routines and strategies as necessary to continuously improve guest satisfaction.

What We're Looking For:

• Attention to Detail: A meticulous eye for maintaining cleanliness and order in high-traffic public areas.

• Proactive Approach: Ability to identify potential issues and address them before they impact the guest experience.

• Team Collaboration: The willingness and ability to collaborate with other departments to ensure a seamless guest experience.

• Physical Requirements: Ability to lift up to 50 lbs. Ability to stand for extended periods and perform physically demanding tasks.

Why You'll Love Working With Us:

• Competitive Pay : We offer a competitive hourly rate that reflects your skills, experience, and contributions to our success.

• Discounted Hotel Rates : Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.

• PTO and Holiday Benefits: Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.

Ready to Make a Difference?

Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors.

TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members’ unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.