Tax Support Advisor

Tax Support AdvisorLocation: Minneapolis, MN (Hybrid: 8 AM 4 PM Eastern)About JunoJuno is the tax technology platform building authentic, lasting relationships between tax professionals and clients.By combining innovative automation with empathetic and experienced support, Juno transforms tax filing into a streamlined, collaborative experience.As we scale, every founding team member helps shape the customer journey and set new standards for excellence.The OpportunityAs a Tax Support Advisor, youll be a founding member at the intersection of customer care and tax expertise.You will serve as the face of Juno to our customers, representing Junos reliability, technical excellence, and high standard of service.Your role is critical to ensuring issues are resolved efficiently and that customers have positive, frictionless interactions with our products and team.The ideal candidate is excited about working in a hybrid role (TuesdayThursday) in our Minneapolis, MN office (30 South 9th Street).The hours for this role are 8 AM 4 PM Eastern.ResponsibilitiesServe as the front line for inbound tax support, answering emails and chats from customers who are tax professionals.Drive successful ticket outcomes by ensuring fast initial responses and permanent resolutions the goal is not just speed, but that tickets are solved and dont need to be reopened.Verify and understand customer tax document types/purposes and related information as needed to resolve support issues.Assist customers in navigating Junos platform, solving technical and tax workflow problems effectively.Proactively identify patterns in customer questions and suggest improvements to the product, processes, and knowledge base.Document solutions and processes to support future team scalability.Collaborate closely with the Manger of Customer Support, Chief Customer Officer, and other leadership to build systems and culture for Juno.Required QualificationsEnrolled Agent (EA) certification received or in progress.2+ years of experience in a tax preparation environment.Working knowledge of federal and state tax preparation, electronic filing, and client data management.Excellent written and verbal communication skills; able to distill complex tax concepts for customers.Understanding of ticketing and support platforms.Adaptability, positivity, and a spirit thats hungry to shape processes in a fast-moving AI environment.Preferred QualificationsExperience creating help documentation or contributing to a knowledge base.Genuine empathy and desire to help others in the tax industry.Experience with process development in client-facing operations.Why JunoBe a foundational member of an ambitious AI organization with limitless growth potential.Collaborate closely with executive leadership and help define a culture of excellence COO and founding sales team are in the same office!Competitive salary.Equity for full-time employees.Enjoy flexibility and a welcoming work environment in Philadelphia.Individual medical, dental, vision coverage.Commitment to DiversityJuno embraces all backgrounds and experiences. Were proud to be an equal opportunity employer and encourage candidates of every identity to apply.
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