President, Property Management (Washington DC-Baltimore Area)

President

Mid-Atlantic Multifamily Property Management Company

THE OPPORTUNITY

Are you a builder who believes that a strong team, sharp judgment, and the right technology can make a lean team outperform organizations twice its size?

Do you value institutional rigor while being energized by entrepreneurial growth?

POSITION OVERVIEW

The President will serve as chief operating and strategic leader of the Company, accountable to Ownership for full P&L, operational quality across the portfolio, and long-term direction. This is a hands-on role for an executive who has built or shaped a property management operation and is ready to do it again — with an in-place team, a captive growth pipeline, and the backing of a committed ownership group.

The President will inherit real strengths: a senior manager with deep multifamily experience since inception, dedicated on-site teams, a stabilized portfolio with strong NOI margins, established technology/leasing infrastructure, and a clear runway for growth. The mandate is to build management depth, operational processes, and an organizational culture that lets the Company operate independently and professionally as it scales — with the ultimate goal of pursuing third-party management relationships beyond its captive base.

The right candidate isn't starting from scratch or maintaining the status quo — they're elevating the platform: bringing operational rigor, leadership clarity, and strategic vision. Near-term priorities: build a profitable organization with standardized policies and procedures, disciplined contracting/vendor management, and a technology-forward, cohesive team — while defining the guiding principles for how the organization engages with residents, each other, and the community.

ABOUT THE COMPANY

A Mid-Atlantic multifamily property management firm with six communities and 1,250 units: three stabilized, high-performing garden-style communities with strong NOI and occupancy, and three newer communities in active lease-up/delivery featuring differentiated products — townhomes with attached garages/private outdoor space, and coastal-oriented cottages — requiring more sophisticated leasing and marketing. The company uses AppFolio and has invested in AI-enabled leasing tools and centralized leasing operations.

The Company was built to deliver a genuinely different experience for residents and ownership, grounded in professional service, accountability, and care for each community. The team of ~15 professionals includes dedicated on-site maintenance staff.

Backed by an established real estate ownership/development group with deep Mid-Atlantic presence, the Company is investing in leadership and infrastructure to perform as a true professional third-party property management company.

POSITION RESPONSIBILITIES

Company Leadership & P&L Ownership

• Full accountability for financial performance — revenue, expenses, margins, profitability
• Develop and implement a strategic plan, securing Ownership buy-in
• Serve as primary point of accountability to Ownership on strategy and major decisions
• Build a culture of professionalism, accountability, and service excellence
• Lead, develop, and restructure the team as needed, honoring existing contributions

Operations & Property Management

• Own P&L performance per property — revenue, expenses, NOI, budgets, KPIs
• Develop a firm-wide operating system to track unit downtime, turn costs, lease conversion, rent optimization, resident satisfaction
• Oversee day-to-day management across communities: service standards, lease compliance, physical plant, resident satisfaction
• Own the physical plant function end-to-end: vendor management, capital planning, preventive maintenance, improvement/construction
• Build a maintenance operations system (work orders, response times, quality follow-through); assess whether dedicated maintenance leadership is needed
• Own the annual budgeting process per property, serving as final internal approval before Ownership submission
• Establish a disciplined, standardized, documented contracting/vendor bidding process
• Drive development of a comprehensive policies and procedures framework
• Ensure compliance with all applicable local, state, and federal requirements

Leasing & Resident Experience

• Assess and refine leasing processes from sales funnel through resident experience
• Oversee leasing performance portfolio-wide, focused on lease-up velocity and stabilization
• Develop community-specific lease-up plans (renter profile, pricing/concessions, advertising, team accountability) with occupancy milestones reported to Ownership
• Drive a proactive renewals/retention program as the most cost-effective lever for occupancy and revenue
• Build a company-wide training program covering leasing, property management fundamentals, resident communication, and fair housing compliance
• Leverage existing leasing technology (AppFolio, AI tools) to drive performance and consistency
• Champion a resident experience that builds retention and community reputation

Marketing & Advertising

• Evaluate marketing/advertising operations and determine model (internal hire vs. outsourced partner)
• Ensure professional digital presence and active management of listings/campaigns
• Develop community-specific marketing strategies reflecting each product type's positioning

Team Development & Organizational Design

• Assess org structure/staffing and design the model needed now and at full pipeline buildout
• Build a high-performing team through clear expectations, accountability, coaching, and talent development
• Partner with existing senior leadership to define complementary roles
• Implement a consistent goal-setting and performance appraisal program

Growth & Strategy

• Develop and execute a strategic plan for growth beyond the captive pipeline, including prospective client relationships
• Evaluate and pursue third-party management opportunities aligned with capabilities, in coordination with Ownership
• Represent the Company externally with prospective clients, partners, industry groups, and ownership stakeholders

QUALIFICATIONS

Required:

• 5+ years of progressive property management supervisory experience, including senior leadership
• Experience managing a residential portfolio of comparable or greater scale with direct P&L accountability
• Deep knowledge of physical plant management, preventive maintenance, vendor oversight, and capital projects — managed independently, not via ownership/development resources
• Strong background building or rebuilding policies, procedures, and operational infrastructure
• Experience overseeing leasing across multiple communities and product types, including lease-up
• Demonstrated ability to lead, develop, and reshape a team — building trust while making tough personnel decisions when needed
• Excellent written/verbal communication skills for residents, vendors, ownership, and prospective clients
• Proficiency with property management software and a track record of driving technology adoption — sees tech as a multiplier, not a burden

Preferred:

• Experience at a professionally structured, multi-site third-party management company with scaled systems, accountability, and client management practices
• Background spanning traditional multifamily and other product types (e.g., build-to-rent)
• Experience building/expanding a management business, including business development and onboarding third-party mandates
• An efficiency-minded operator who gets results through people and existing tools before adding headcount — energized by doing more with a great team, not managing a large one

WHAT THEY OFFER

• Leadership of a growing property management company at a pivotal moment, with full ownership support
• A diverse, established portfolio of six communities and a captive pipeline bringing managed units to ~1,250
• A dedicated team with institutional knowledge and genuine commitment to resident service
• Existing technology/leasing infrastructure (AppFolio, AI tools, centralized leasing) to build from
• Autonomy to structure the organization, establish the operating model, and build the culture
• Backing from an established real estate ownership/development group with deep local roots
• Competitive compensation (base + performance incentive)
• Health insurance and paid time off
• Ability to establish a mutually agreed corporate office location