Customer Journey Analytics (CJA) Consultant/Analyst

Position Overview

The Digital Analytics Implementation & Migration Lead is responsible for designing, governing, and scaling enterprise analytics solutions that enable accurate measurement of digital customer journeys across channels. This role will play a key part in LPL Financial’s transition from Adobe Analytics (AA) to Adobe Customer Journey Analytics (CJA), ensuring unified data collection and reporting across web, mobile, and enterprise systems.

The role acts as a bridge between business stakeholders, product teams, and engineering by defining tagging frameworks, maintaining data governance standards, and ensuring data quality across analytics implementations. The ideal candidate will bring deep experience with Adobe Analytics implementations while leading migration efforts to CJA to enable cross-channel insights and real-time decision-making.

Core Responsibilities

Adobe Analytics Implementation & Governance

• Lead the design and implementation of Adobe Analytics across web and mobile applications.

• Define and maintain scalable data layer architectures to support consistent tracking across digital touchpoints.

• Implement and maintain tagging frameworks using Apollo to streamline configuration, governance, and documentation.

• Conduct QA and validation of tagging implementations to ensure data accuracy and reliability.

• Establish governance standards, documentation, and best practices to maintain analytics data integrity.

Adobe Customer Journey Analytics Migration

• Lead the migration from Adobe Analytics to Adobe Customer Journey Analytics (CJA).

• Translate existing Adobe Analytics metrics, dimensions, and events into CJA schemas and data connections.

• Partner with data engineering teams to integrate CRM, CDP, and marketing systems into CJA.

• Oversee reconciliation and validation of data between AA and CJA to ensure a successful migration.

• Enable adoption of CJA dashboards and cross-channel reporting capabilities across business stakeholders.

Cross-Channel Analytics & Insights

• Build an enterprise analytics framework to measure customer journeys across digital channels and devices.

• Ensure analytics implementations support attribution modeling, journey analysis, and personalization use cases.

• Collaborate with marketing, product, and analytics teams to deliver insights that drive experience optimization.

Enterprise Collaboration & Transformation

• Partner with engineering, product, and marketing teams to align analytics implementations with strategic business goals.

• Work with enterprise data teams to integrate Adobe platforms with Snowflake for advanced analytics and reporting.

• Promote a data-driven culture by educating stakeholders on analytics capabilities, governance, and best practices.

• Stay current with Adobe platform innovations, Apollo capabilities, and industry trends in cross-channel measurement.

Required Qualifications

• Bachelor’s degree in Computer Science, Data Analytics, Information Systems, or a related field (or equivalent experience).

• 4+ years of hands-on experience implementing Adobe Analytics across web and mobile platforms.

• Proven experience working with Adobe Customer Journey Analytics (CJA), including schema design and data connections.

• Hands-on experience configuring Apollo to support Adobe Analytics or CJA implementations.

• Strong knowledge of tag management systems such as Adobe Launch or similar tools.

• Experience working with data layers, JavaScript, SDKs, APIs, and mobile frameworks (iOS/Android).

• Familiarity with QA and validation tools such as Adobe Experience Platform Debugger or ObservePoint.

• Strong communication skills with the ability to translate technical solutions into business value.

Preferred Qualifications

• Adobe Certified Expert in Adobe Analytics or Customer Journey Analytics.

• Experience with Adobe Experience Platform (AEP), Real-Time CDP, or Adobe Journey Optimizer (AJO).

• Proven experience using Apollo to manage analytics implementation lifecycles.

• Experience integrating Adobe platforms with CRM, CDP, and marketing automation systems.

• Knowledge of data governance and privacy regulations such as GDPR and CCPA.

• Experience working in Agile/Scrum environments and large-scale digital transformation programs.

Ideal Candidate

The ideal candidate is a hands-on digital analytics leader with strong expertise in Adobe Analytics implementation and customer journey measurement. They are comfortable operating at the intersection of technical implementation and strategic transformation, guiding organizations through complex analytics migrations and modernization initiatives.

This individual brings both deep technical knowledge and the ability to influence cross-functional teams, enabling stakeholders to better understand and leverage customer journey data. They are passionate about building scalable analytics solutions that move organizations beyond siloed reporting toward a unified, cross-channel view of the customer experience.

The base salary range for this position is $90,000 – $150,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.



 

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice .

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: View email address on us.fitly.work.

California applicants: Please click here for CCPA disclosures.