Customer Service Representative

Customer Service Representative

Express Employment Professionals has partnered with a Morgantown printing company to hire a Customer Service Representative. This position offers a great Monday through Friday day shift schedule, and compensation will be up to $45k based on experience.

In this vital role, you will be the first point of contact for our clients, providing exceptional customer support and accurate estimates to ensure customer satisfaction and smooth operations. Your enthusiasm, communication skills, and attention to detail will drive positive interactions and help grow our client relationships. This position offers an exciting opportunity to develop your sales and client service skills in a fast-paced environment while making a meaningful impact on our customers' experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in person, demonstrating excellent phone etiquette and communication skills Assist clients with product or service information, providing clear explanations and solutions tailored to their needs
• Prepare accurate estimates by gathering necessary data, analyzing client requests, and utilizing Microsoft Office tools for documentation Conduct outbound calling campaigns to follow up with potential or existing clients, promoting services and fostering strong relationships
• Support sales efforts by identifying client needs, upselling products/services when appropriate, and contributing to achieving team targets
• Maintain detailed records of customer interactions, data entry updates, and estimate documentation in company systems
• Handle cash transactions accurately when applicable, ensuring proper cash handling procedures are followed

Experience

Previous call center experience or customer support roles preferred; experience in outbound calling is a plus

Strong analysis skills to evaluate client needs and provide precise estimates

Bilingual or multilingual abilities are highly desirable to serve diverse customer bases effectively

Proficiency in Microsoft Office applications (Word, Excel) along with solid computer skills for data entry and communication tools

Excellent communication skills with the ability to convey information clearly and professionally in English; additional language skills are advantageous

Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment

Experience with customer service or client services roles that involve active listening, problem-solving, and relationship building

Express Employment Professionals is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.