Case Manager and Senior Recoveries Officer

Case Manager Responsible for ensuring the production of accurate and timely case management and administrative support to the judicial team of assessors and the Manager of Criminal Injuries Compensation. Liaises with a diverse range of stakeholders and provides a quality service to victims of crime in accordance with established legislation, policies and procedures. Provides a specialist end‑to‑end case management service for an allocated caseload of applications for criminal injuries compensation, including drafting documents and correspondence, providing advice, information and assistance to internal and external parties in a trauma‑informed manner, and ensuring applicant expectations are managed. Organises applicant hearings and provides support before, during and after hearings for the Assessor, aligned to judicial support functions. Qualifications Working collaboratively within a team, and with staff in other directorates and within the division, to achieve common goals and promote best practice and business improvements. Achieving results by problem‑solving analytically, with a customer focus. Planning, scheduling and controlling daily work activities effectively and accurately to meet deadlines and priorities of the business area. Senior Recoveries Officer Responsible for ensuring the efficient and effective recovery of complex outstanding criminal injuries compensation debt to the State by liable offenders, where a victim of crime has been awarded criminal injuries compensation. Provides effective leadership and support to the recovery team, ensuring all recovery transaction and matters are processed and resolved following relevant legislation, policies and procedures. Works within the chain of command to plan, coordinate, schedule, control and supervise the daily work activity of a small team, including performance, development, induction and leave management. Provides high‑level, accurate advice, information and recommendations to resolve complex matters to internal and external stakeholders in a professional and trauma‑informed manner. Qualifications Working collaboratively, as a leader within a team, and with staff in other directorates and within the division to achieve common goals and promote best practice and business improvements. Achieving results by problem‑solving analytically, with a customer focus. Planning, scheduling and controlling daily work activities effectively and accurately to ensure the team and you meet deadlines and priorities of the business area. Eligibility To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia. Benefits and opportunities Flexible working arrangements. Career pathway opportunities. Learning and development opportunity programs. Health and wellbeing programs including Fitness Passport providing a wide range of gym, pool and fitness centre discounts available for employees and their families. Equity and Diversity The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islander peoples, people with disability, youth, people of diverse sexual orientations and genders, women, culturally and linguistically diverse peoples, and other diversity groups. Applicants with disability requiring adjustments or accessibility support at any stage of the selection process are encouraged to contact the Diversity and Inclusion team for a confidential discussion. #J-18808-Ljbffr VenuesWest