Financial Services Representative

Overview The Center for Advanced Reproductive Services (CARS) has nearly four decades of experience treating fertility patients. Run by reproductive endocrinology experts, our results and reputation are among the best because we provide the most appropriate medical care in an environment that is sensitive to our patients’ needs. We are seeking a professional and friendly Financial Services Representative to support our team physician by managing insurance authorizations, surgical scheduling, charge entry, and patient financial communications. Responsibilities Pre-certify all services for the assigned team physician, including IUI, IVF, TESE, MESA, FET, PGT-A/PGT-M, donor and gestational carrier cycles, and related labs or procedures. Ensure authorization for visits, treatment plans, and medications at least two weeks before cycle start. Handle precertification for andrology, storage, imaging, ultrasounds, biopsies, and in-office procedures, following practice guidelines and communicating coverage or self-pay details to patients. Surgical scheduling (e.g., hysteroscopy, D&C) for the team physician; pre-certify surgical procedures if applicable, and schedule pre- and post-operative visits if required. Coordinate with the Farmington surgical center and JDH surgical scheduling, send pre-op forms, and provide FSC/JDH with benefit/auth information for each patient. Ensure necessary testing is completed prior to surgical procedures (e.g., Covid-19). Communicate financial clearance to office staff by documenting insurance authorizations or self-pay details in Athena, including amounts and collection timing. Update ReSource to inform the clinical team when clearance is confirmed. Complete charge entry for all IVF cycles under the assigned team physician, with entries submitted daily and finalized by month-end. Monitor and maintain patient accounts throughout the cycle, conduct final review at cycle completion, review outstanding balances with patients during check-out, and place notes in Quick View to alert PSRs to collect payments at check-in/check-out. Follow up with patients to ensure payment of outstanding co-payments, balances, and co-insurance; review schedules for Doctor/cycling patients daily and communicate accordingly. Review and maintain patient consents to keep them accurate and up to date. Maintain strong rapport with the Central Billing Office (CBO); follow up on authorization issues, open consent lists, and communicate with CBO staff for guidance on challenging cases. Provide refunds and adjustments to patients via the CBO. Respond to patient inquiries (phone, email, or in person) regarding accounts and insurance matters. Communicate with Virtual Assistants as needed regarding benefit check status. Cover PSR/FSR positions for absences, vacations, or other requested time off. Travel may be required. Review team physician schedule according to practice rules; review schedule 2–3 days out for openings/issues and coordinate with PSR to maintain full and orderly schedules. Understand HIPAA and confidentiality requirements for all patients. Document thoroughly, clearly, and accurately to ensure other staff can understand the status of a patient’s account. Willing to support and train new FSRs as needed to encourage a team-driven work environment. Qualifications Ob/Gyn physician office experience Infertility office experience Passion for women’s health/fertility Customer service training/experience Join Us This role is an opportunity to make a meaningful impact in patients' lives by supporting them through their reproductive journeys. You’ll join a collaborative team committed to high standards of care and innovation in reproductive health. We offer competitive compensation, comprehensive benefits, and a collaborative team environment. Seniority level Entry level Employment type Full-time Job function Finance and Sales Industries Medical Practices #J-18808-Ljbffr Center for Advanced Reproductive Services