Hospitality Sales & Guest Experience Coordinator

Sales Coordinator Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. At the Renaissance Newport Beach we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Renaissance Newport Beach can mean for you! At Renaissance Newport Beach, we operate with a high-performance, team-driven mindset focused on delivering exceptional guest experiences while driving measurable business results. This is an environment for individuals who take ownership, value accountability, and are motivated to grow within the hospitality industry. Job Description We are seeking a highly engaging, customer-focused individual to join our dynamic sales team as a driven Sales Coordinator. The ideal candidate will have a proven track record of delivering exceptional service, a willingness to learn, and the ability to lead by example. This role requires professionalism, courtesy, and a commitment to support both guests and team members. The Sales Coordinator plays a vital role in supporting our high performing Sales Team, ensuring they have the tools, resources, and supplies necessary to provide industry-leading service. This position is key in enhancing guest interactions, building anticipation for their upcoming visit, and providing accurate information about the resort and special events during their stay. If you have hotel or resort experience, enjoy engaging with people from all over the world, and thrive on creating surprise and delight connections, we want you! Duties and Responsibilities Answer incoming phone calls, qualify inquiries, and schedule calls with the Sales & Catering Sales Managers. Run daily reports including CWOP, CTAC, CI29, etc. Respond to general inquiries and send informational packages. Build leads, create contracts, support sales activities with guests directly. Create monthly recaps of leads and updates. Assemble Sales & Catering sales kits and maintain supply inventory. Manage inventory of events, sales blitz, holiday themes, etc. Manage office supplies and place orders as needed. Update the Sales System with actuals after event completion. Send out thank-you cards/emails to clients and guests. Inventory and keep PARS on all office supplies, equipment, etc. What are we looking for? Strong organizational skills and attention to detail. Ability to multi-task and handle multiple personalities Exceptional customer service experience. Proficiency in Microsoft Word, Excel, and Outlook. A desire to help others and contribute to a dynamic team. 1 year of experience in a full-service hotel/resort preferred Experience with F/O, FSPMS, CI/TY Full availability including nights, weekends and holidays. Schedule may alter according to business demands Physical Requirements Majority of tasks are performed indoors at a desk. Ability to sit for up to 8 hours per day Occasional lifting of up to 20 lbs. Requires grasping, writing, standing, walking, bending, climbing, listening, hearing, and visual acuity. Extended viewing of computer monitors, typically 7-8 hours per day At Renaissance, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location. Compensation: $24.00 - $25.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr