Passenger Ambassador

Job Description

Job Description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

this position does require the ability and availability to work weekends and holidays, to stand/move/lift consistently throughout the shift, as well as to be friendly and communicate effectively with passengers and their needs.

o This is a Passenger Ambassador position starting at $16.00
o Part Time Position.
o Must be able and available to work weekends(Friday's, Saturday's and Sunday's) and holidays
o Must be able to stand/walk/move/lift constantly and consistently throughout the shift
o Previous 1-2 years of customer service experience is preferred - Paid Training
o Advancement Opportunities available:
- Driver - RAC Agent - Supervisor

As a Passenger Ambassador will provide staffing for front line customer service to passengers at designed locations as directed by airport staff. Ambassadors will ensure passengers are prepared to process through TSA checkpoints and assist in the efficient movement of passenger processing. Provide customer service in baggage claim for all arriving flights and provide any ground transportation assistance. Ambassadors will be required to assist in the collection of baggage carts between flights and collect debris and perform minor cleaning of assigned locations to include observe and report areas requiring housekeeping`s attention.

• Will ensure passengers are prepared to process through TSA checkpoints and assist in the efficient movement of passenger processing.
• Provide customer service in baggage claim for all arriving flights and provide any ground transportation assistance.
• Assist in the collection of baggage carts between flights and collect debris and perform minor cleaning of assigned locations to include observe and report areas requiring housekeeping`s attention.

Qualifications

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• At least (1) one year of supervisory experience
• Airline experience preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Ability to complete all required training including airport compliance
• Able to obtain an airport badge

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Salary Range: $16.00 per hour

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

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