Operations Manager / Law Firm Operations Administrator

The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa, and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity.

We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect—creating a workplace where high performers can build meaningful, long-term careers.

We are seeking a highly organized, execution-oriented, and tech-savvy operations professional to serve as Operations Manager, reporting directly to our Chief Operating Officer (COO), and supporting the firm's internal operations, business development initiatives, and operational excellence.

In this role, you will help turn the COO's priorities into action — improving systems, building scalable processes, implementing automation, and ensuring operational initiatives are executed efficiently and consistently. You will work across multiple areas of the firm, including operations, finance, business development, marketing, HR, vendor management, and client experience, to keep projects on track and support the firm's continued growth.

You will also supervise the firm's administrative and support staff, support recruitment and onboarding efforts, and contribute to performance management and team accountability. Working closely with the COO and firm leadership, you will play a key role in strengthening our people, systems, and processes while driving ongoing operational efficiency.

If you enjoy solving operational challenges, building scalable systems, leveraging AI and technology to improve workflows, and taking ownership of projects from concept to completion, you will thrive in this role.

The Opportunity

Operations, Projects & Process Improvement

• Support the COO in executing strategic initiatives, overseeing day-to-day operations, and coordinating cross-functional projects to keep priorities, deadlines, and deliverables on track.
• Build, implement, document, and continuously improve operational workflows, SOPs, systems, and internal processes, ensuring adherence to firm policies and standards.
• Monitor operational performance, identify bottlenecks, and drive continuous improvement through AI , automation, and technology-driven solutions.
• Develop scalable systems and optimize workflows within monday.com and other business platforms to improve efficiency, consistency, accountability, and employee experience.

Business Development & Firm Growth

• Support referral partnerships, networking initiatives, marketing efforts, client engagement, firm events, and other business development activities, while identifying opportunities to strengthen strategic partnerships and improve client experience.
• Maintain and optimize the firm's CRM system to support lead management, client communications, reporting, and long-term business growth.

People Operations

• Supervise the firm's administrative and support staff, providing coaching, operational guidance, and performance support.
• Support recruitment through candidate pipeline management, interviewing, onboarding, and new hire integration, partnering with HR and the COO to ensure consistent execution of people-related policies and processes.
• Drive employee accountability, support performance management, and contribute to ongoing professional development initiatives.

Financial & Administrative Operations

• Support financial and operational reporting, budgeting initiatives, performance tracking, and operational documentation on behalf of the COO.
• Manage vendor relationships, software subscriptions, office resources, operational contracts, and expenses, identifying opportunities for cost savings and process improvements.

Qualifications

• Bachelor's degree in Business Administration or a related field (required); MBA preferred but not required.
• Minimum of 5 years of experience in a managerial role (required).
• Experience working with U.S.-based companies (required); experience with a U.S.-based law firm highly preferred.
• Demonstrated experience managing operational projects, improving business processes, and driving initiatives from concept through execution.
• Experience supervising administrative or operations teams, including recruitment, onboarding, coaching, and performance management.
• Strong understanding of operational reporting, business processes, and workflow optimization.
• Experience with Salesforce , GoHighLevel , or other CRM platforms (required).
• Strong experience using monday.com to manage projects, workflows, and team accountability (required).
• Proven ability to leverage AI tools to improve operational efficiency, documentation, reporting, and workflow automation.
• Demonstrated ability to establish clear processes, drive accountability across teams, and consistently deliver projects to completion.
• Comfortable supporting an executive in a fast-paced, fully remote environment, with strong discretion and judgment when handling sensitive or confidential information.

Why Join Our Team?

• Stable, remote opportunity to work with a well-established U.S.-based law firm that values innovation, accountability, and operational excellence.
• Direct, close working relationship with the firm's COO, with visibility into executive-level decision-making and strategy.
• Competitive compensation with performance-based bonuses.
• Fully remote role within a diverse global team.
• Paid time off, including U.S. federal holidays, sick leave, and annual leave.
• Pacific Time-aligned working hours with reasonable flexibility.
• Structured onboarding and clear expectations from day one.
• Stable, long-term opportunity with a growing U.S. law firm.
• Supportive and collaborative work environment built on accountability, continuous improvement, and professional development.
• Thoughtful company culture, including birthday recognitions and team appreciation initiatives.