Senior Field Service Technician | Remote Position

As a Senior Field Service Technician reporting to the After Market Services Manager, you'll perform service, diagnostics, repair, and preventive maintenance on very large, high-power electric motors and generators during field visits both domestically and internationally. This role requires someone who takes pride in solving complex technical challenges, values customer relationships, and shares our commitment to excellence and continuous improvement.

Whether you're an experienced field service professional or a skilled technician ready to expand into advanced rotating machinery, this is your opportunity to represent a company with thousands of customers worldwide and be part of executing high-value contracts on critical equipment. At IDEAL, we believe in doing things right, getting better every day, and building products that power the world's most critical applications. Join us and help build this American IDEAL .

• Represent the company with respect by conducting business in a professional and ethical manner
• Interact professionally and respectfully with customers, suppliers, and other employees 
• Complete assigned work in compliance with policies and procedures, and within deadlines, with or without direct supervision; when required, record and maintain accurate records pertaining to work performed  
• Apply job knowledge and safety and quality training in all aspects of work
• Closely adhere to safety and security standards and procedures
• Work effectively as a team contributor and, work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Provide world-class customer service and customer-facing skills
• "This position requires access to, or development of, technology or technical data that is subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). The successful candidate must be a "U.S. Person" as defined by the ITAR (22 C.F.R. § 120.62) or be able to obtain the appropriate U.S. government authorization (export license) to access such technology or technical data. U.S. Person status is required for this position."

"U.S. Person definition: A U.S. Person includes a citizen of the United States, a permanent resident alien (Green Card holder), a refugee, or a person granted asylum”

 

RESPONSIBILITIES & EXPECTATIONS

• Work safely and ethically alone and as part of a team
• Closely adhere to safety and security standards and procedures
• Complete assigned work in compliance with policies and procedures
• Provide world-class customer service and customer-facing skills

When not traveling:

• Report to the Mansfield, Ohio plant; remote work option is an option for this position, with occasional requirements to travel to the Mansfield facility
• Provide technical support to customers (phone, virtual, in-person when needed)
• Prepare/organize service trips

• Research and prepare supporting documentation
• Arrange travel
• Complete any customer-required training/testing before travel
• Plan services and support operations
• Complete documentation/reports
• Job-specific expense reporting

• Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, etc.

When Traveling:

• Install and commission equipment
• Troubleshoot and repair equipment
• Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
• Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
• Provide training (on-site, in-house, or virtual)

DESIRED QUALIFICATIONS & COMPETENCIES

• High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. Military experience is a plus
• Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic, and mechanical equipment
• Experienced working with customers and vendors in a B2B environment
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

WORKING CONDITIONS AND WORK HOURS

• Daily 8-12 hours. Weekly 40-80 hours. Overtime as required, subject to customer site schedules and may vary based upon the specific needs of individual assignments. May be exposed to extreme temperatures and confined spaces
• Must be willing to work flexible hours and overtime, and occasional weekends, holidays, and nights
• Must be able to travel extensively throughout the United States and abroad

REQUIREMENTS & DISCLOSURES

• Must be able to obtain and maintain a valid passport and a US-issued driver's license
• Must maintain a driving record that is acceptable for coverage under the company's insurance plan
• Management reserves the right to assign or reassign duties and responsibilities to this position at any time
• This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice
• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl
• The employee is occasionally required to sit, climb, or balance
• Must pass a post-offer, pre-employment physical to assess the ability to perform the physical aspects of the job
• Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status
• IDEAL is a drug-free workplace

BENEFITS

• Competitive wages
• Comprehensive benefits package:

• Life insurance
• Group health insurance, including Health Savings Account option
• Dental & Vision insurance
• Retirement plan with employer contribution
• Paid time off
• Ten paid holidays/year