Hotel Katerina - Guest Room Attendant

Guest Room Attendant

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.

What We Offer:

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!

Position Summary: The Guest Room Attendant at one of Oxford's Four-Diamond luxury or boutique-style hotels is to maintain impeccably clean, well-appointed rooms in a high-occupancy, fast-paced four-diamond full-service hotel environment. This role supports elevated service standards and requires a strong focus on detail, guest satisfaction, and operational excellence, delivering an exquisite and seamless luxury experience to each guest. The Guest Room Attendant plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Essential Duties & Responsibilities:

• All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service, upholding the Oxford Collection of hotels' standards and culture at all times.

Guestroom Cleaning and Sanitizing (80%):

• Ensure rooms meet the Four Diamond cleanliness and presentation standards before guest check-in
• Meticulously prepare guest rooms to the highest standards of luxury, ensuring every detail reflects uncompromising quality and a sense of timeless elegance
• Curate an inviting ambiance by flawlessly making beds with crisp linens, meticulously dusting, vacuuming plush carpets, and polishing fine furnishings to a radiant sheen, ensuring that each guest room is transformed into a haven of comfort, sophistication, and pristine cleanliness, changing and replenishing bed linens, towels, and guest amenities as needed
• Perform deep cleaning as needed
• Keep all hallways, public areas, and closets neat and clean, disposing of trash and recyclables appropriately
• Prepare the housekeeping cleaning cart for the next day's use and report any guest-borrowed items to the housekeeping supervisor
• Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
• Be knowledgeable about and able to respond to emergency situations
• Report any maintenance repairs needed immediately to their supervisor or General Manager

Guest Relations (10%):

• Provide a high level of customer service, taking time with our guests to ensure every aspect of their stay meets elevated expectations
• Engage with guests who may require personalized attention due to the hotel's full-service nature
• Maintain a polished, professional demeanor while engaging with guests, ensuring that every interaction is infused with genuine care and attentiveness
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
• Respond to special guest requests in a timely, friendly, and efficient manner
• Report lost and found items and maintenance issues in a timely manner following standard procedures

Other (10%):

• Communicate effectively with all hotel staff to ensure the smooth delivery of services
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Support peer onboarding and act as a role model in upholding cleanliness and service standards
• Provide input on supply shortages and operational improvements
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other duties as assigned

Core Skills and Values:

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Preferred Education & Experience:

• High School Diploma or GED preferred
• 1+ years Hospitality/hotel work experience in a four-diamond full-service or boutique hotel preferred
• Housekeeping experience preferred
• Experience in high guest turnover settings preferred

Job Requirements:

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

Physical Requirements:

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.