Manager, Mental Health and Care Coordination

NOTE: new hires are budgeted to start in the $80,200 - $90,000 range, depending upon experience.Homage Senior Services, formerly Senior Services of Snohomish County is the largest and most comprehensive nonprofit service provider for older adults, people with disabilities, and their families in Snohomish County. Our guiding principles of independence, dignity, and quality of life are realized through our interconnected core service areas: nutrition, transportation, home repair, and social services. We are committed to building an inclusive workplace and offer you the opportunity to work to your fullest potential while making a difference in the community.Summary:The Mental Health and Care Coordination Manager provides day-to-day leadership and coordination of integrated support services for older adults and individuals with complex mental, physical, social, and emotional needs. This position manages the Mental Health Program and Care Coordination Program staff and ensures services are delivered in a person-centered and trauma-informed way across home and community settings.The Mental Health and Care Coordination Programs Manager is responsible for staff supervision, program operations, quality improvement, compliance with program and funding requirements, and partnership development with community providers. The role provides oversight for care coordination services delivered through the HCA Health Home Program and the NSACH Community Hub Program, ensuring high-quality service delivery, strong partner collaboration, and alignment with program requirements.In addition, this position carries a small caseload of 1:1 counseling and care coordination clients to maintain connection to direct service delivery and inform program leadership.Essential Duties and Responsibilities:GeneralSupervise and Support Mental Health and Care Coordination Staff in their day-to-day work.Provide coaching, guidance, and performance feedback to staffLead hiring, onboarding, training, and staff development activitiesFoster a supportive, collaborative, and accountable team environmentEnsure staff are supported in managing complex and high-need client situationsOversee care coordination services provided through the HCA Health Home Program and NSACH Community Hub ProgramProvide services for older adults experiencing complex needs, including: emotional and behavioral health-related challenges, chronic health conditions and functional limitations, housing instability or risk of homelessness and social isolation and caregiver stress.Support staff in: developing individualized, person-centered health plans, ensuring services promote independence, dignity, and self-determination, and maintaining a small direct caseload of clients to support service connection and program insightManage small caseload in both 1:1 counseling and care coordination.Program Operations & Quality ImprovementOversee daily program operations, workflows, and service deliveryMonitor caseloads, staffing, and service capacitySupport development and improvement of procedures and program practicesReview program data, case notes, timesheets, and outcomes to guide improvementsEnsure accurate and timely documentation in program systemsCommunity Partnerships & CollaborationBuild and maintain relationships with community partners and service providersSupport coordination between healthcare, behavioral health, long-term services, and community resourcesStrengthening referral pathways and communication across systems of care, including HCA and NSACH partner networksParticipate in community meetings and collaborative initiativesMission & Equity Focus:Support Homage’s mission of dignity, independence, and inclusion for older adultsPromote equitable access to services for underserved communitiesHelp identify and address barriers affecting older adults in the communityOther duties as assignedReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Minimum Qualifications:Bachelor’s degree in social services, human services, behavioral health, or related fieldMinimum of 3+ years of experience in people management, specifically supervising mental health support and/or care coordination staffExperience in social services, aging services, or community-based programsStrong background supporting older adults or individuals with complex social needs.Demonstrated ability to lead teams in high-demand, client-centered environments.Valid Washington State Driver’s License and ability to travel in the community.Excellent verbal and written communication skillsProficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint) SharePoint, Power BI, and Internet navigationPreferred Qualifications:Master’s degree in behavioral health or related fieldExperience in aging services, community-based programs, or coordinated care settingsFamiliarity with HCA Health Home Program and/or NSACH Community Hub Program strongly preferredDemonstrated ability to work independently while effectively coordinating with leadership, managers, and community partnersEffective critical thinking and problem-solving abilitiesStrong verbal and written communication skillsHighly dependable and accountable to deadlines and team membersAble to work collaboratively to accomplish shared tasks and support program staffProven effectiveness in managing competing priorities, with the ability to organize and coordinate work efficiently, prioritize workload, and adapt to changing prioritiesMaintain accuracy and consistency within established processesExperience using electronic documentation systemsExperience using GetCare, Salesforce, Julota, HAP, and UHC Community Cares platformBilingual skills are a plusAbsent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.Work environment and physical demands:This work is performed primarily in an office environment, using computers, printers, copiers, and other office equipment. Some work will be performed in community settings such as public events, or in the offices of partner agencies, donors, board members, etc.Must be able to use full range of senses as needed to perform essential functions of the positionMust be able to lift up to 20 pounds without assistance on an occasional basisPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.SUMMARY OF BENEFITSEmployees working 25 hours or more are eligible to enroll in medical, dental, vision, basic life, and critical illness insurance, with an increased cost share for employees scheduled for 25-29 hours/week. Employees working 20 hours or more per week receive 11 designated paid holidays plus 2 "floating holidays" per year, as well as paid vacation and sick time. Employees age 21 and older are able to enroll in our 401K plan upon hire and, after one year and at least 1000 hours worked, will be eligible for our matching program.NOTE: new hires are budgeted to start in the $80,200 - $90,000 range, depending upon experience. #J-18808-Ljbffr Homage-Senior-Services