Service Manager

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. About the role - an exciting time to join us Are you an experienced automotive aftersales professional with a passion for delivering exceptional customer service? Wessex Garages is looking for a forward‑thinking Service Manager to help shape the future of our Aftersales Department and drive operational excellence. This is a unique opportunity to join Wessex Garages at an exciting time in our growth journey. The role will initially be based at our Kia dealership on Feeder Road, Bristol , before relocating in Autumn 2026 to our brand‑new flagship Kia dealership at Cribbs Causeway, Bristol which is currently under construction. This major investment marks an exciting new chapter for Wessex Garages and Kia in the region. As Service Manager you’ll have the rare opportunity to be part of the journey from the outset, helping to shape the service operation, develop your team and influence the customer experience as we transition into an outstanding new facility. Reporting to the General Manager, you will be responsible for the overall performance of the Service Department, ensuring the delivery of outstanding customer experiences and efficient workshop operations. Your focus will be on leading a high‑performing team, maintaining compliance with regulatory and brand standards, and continuously identifying ways to improve productivity, profitability and customer satisfaction. Key Responsibilities Lead, support, and develop a team of Service Advisors, Technicians, and support staff to meet and exceed performance targets. Oversee the smooth day‑to‑day running of the service operation, ensuring all scheduled servicing and repairs are completed accurately and on time. Deliver a first‑class customer experience, handling any issues or concerns with professionalism and urgency. Maintain compliance with all manufacturer, DVSA, health & safety, and internal company policies and procedures. Monitor and evaluate departmental KPIs and financial performance, identifying opportunities for continuous improvement. Collaborate with other departments to support overall dealership success and customer retention. What We’re Looking For We’re seeking a proactive and driven person who brings both technical know‑how and strong leadership ability. You’ll be a natural problem‑solver, capable of balancing day‑to‑day operations with long‑term planning. Essential Skills & Experience Proven experience in a Service Manager or senior aftersales role within the automotive industry. Strong leadership skills with the ability to inspire, coach, and develop a team. Excellent customer service and communication skills, with a genuine focus on the customer journey. Sound commercial awareness and understanding of departmental KPIs and budget management. High level of attention to detail, organisation, and the ability to prioritise under pressure. Proficiency in IT systems and a strong grasp of modern workshop processes. A full, clean UK driving licence held for at least 12 months. Why join Wessex Garages? Benefits Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us. Pension Scheme – We contribute to your future with company‑backed pension support. Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation. Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check‑ins, and referral support where needed. Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year‑round. Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our team members. Please Note Driving licence checks will be carried out during the recruitment process. We are unable to provide visa sponsorship for this position. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process. Reference VAN0623 #J-18808-Ljbffr