Customer Service Representative - Continental Underwriters

Job Title

Invoices policies, coordinate the servicing of new and renewal accounts from the time of binding for Property and Inland Marine Insurance according to Company guidelines and anticipate/prevent issues and problems as necessary. Provides high quality professional service to Agents and Companies.

Essential Duties and Responsibilities

• Underwrite renewal business with minimal supervision of an underwriter.
• Accurately explain liability and other program coverages to clients and prospective clients.
• Provide necessary instruction to Underwriting Clerks and Policy Typists.
• Evaluate policies, endorsements, audits, cancellations, etc., resolve any discrepancies and make changes as needed.
• Conduct Ratings for new and renewal business.
• Manage all account documentation.
• Review and process policy servicing requests (endorsement, audits, Company requests, Certificates, Premium Finance Notices and Cancellations, etc.).
• Invoice and process new business and renewal binders, premium bearing endorsements, and cancellations according to internal and Company guidelines.
• Establish New Submissions in the clearance system and handle according to established procedures.
• Produce cancellation and non-renewal notices according to statutory and contractual requirements.
• Manage underwriting files on accounts in which policies are not issued and handle according to Company and internal established procedures.
• Maintain pending/suspense system per established procedures.
• Maintain account files in accordance with company policy.
• Perform other duties as assigned.

Qualifications

• College degree with a concentration in business or equivalent work experience
• One year of wholesale insurance experience
• State specific Insurance License required
• Underwriting Clerk experience or three years of general insurance experience
• Must be able to understand and analyze necessary components of insurance policies
• Must have knowledge of commercial multi-line underwriting and rating
• Must have ability to use company automation to include Windows, Delphi, Word, DocuCorp, and Rackley ISO Rating Software
• Ability to develop, foster, and maintain an excellent working relationship with clients
• Ability to work in a team environment essential
• Maintain current knowledge of the insurance industry
• Good written and verbal skills
• Ability to work extended hours when necessary

General Description of Available Benefits for Eligible Employees of CRC Group

At CRC Group, we're committed to supporting every aspect of teammates' well-being physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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