Customer Service Representative

Title: Customer Service Representative (CSR) Reports to: CSR Supervisor, Operations Manager or Service Center Manager Customers served: External – Customers, vendors, manufacturers' representatives, and other suppliers. Internal – Summit's warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager Role Summary The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Responsibilities Thoroughly understand all product capabilities, features, and benefits as well as Summit's market conditions, product warranties and services Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs Assist customers over the phone or via internet with orders, quotations, and product questions Negotiate profitable pricing with both customers and suppliers Proactively follow up on customer orders, challenges, and needs Resolve customer concerns and issues as efficiently and effectively as possible Assist counter and warehouse associates as needed Essential Qualifications and Experience Excellent interpersonal and communication skills, both oral and written Time management – ability to organize and manage multiple priorities and meet deadlines Flexibility – ability to effectively adapt to change High school diploma or GED Beneficial Skills and Experience Ability to perform duties with minimal supervision Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors' Education Program (EPEC) 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment Physical Challenges Consistent sitting for hours at a time Consistent use of keyboard and mouse Must be able to lift 5 pounds on a regular and consistent basis Ability to climb stairs on occasion Majority of job is located inside office during regular office hours of operation Direct Reports: No direct reports FLSA Status: Non-exempt salaried What We Offer You Healthcare plans Dental & vision Paid time off Paid parental leave 401(k) retirement savings with company match Professional and personal development programs Opportunity to become a shareholder Employer-paid short- and long-term disability Employer-paid life insurance for spouse and dependents Robust wellness program Gym reimbursement Employee Assistance Program (EAP) Summit Electric Supply offers tuition reimbursement and earned wage access. Equal Employment Opportunity Statement Sonepar is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Disabilities will be accommodated with reasonable accommodations. If accommodation is required, please contact View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr Sonepar USA Inc