POS Associate

Job Title

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

• Provide first level support for store level software issues, such as Trovato, Associate Profile Management, Google Chrome, Windows, etc.
• Troubleshoot and repair various hardware equipment, such as Dell PCs, laser printers, receipt printers, cash drawer, barcode scanner, portable data terminals, etc.
• Provide first level support to and monitor the installation and performance of store WAN equipment.
• Assist in training/troubleshooting with fellow POS Helpdesk Associates.
• Ensure that daily tasks are completed, and all problems are attended to in the Supervisor's absence.
• Possess knowledge of all store operations, from sales to managerial functions, in order to instruct stores.
• Perform operational functions of polling store data. Schedule, monitor and control the processing, transmission, and retrieval of store data.
• Assess initial problem identification and supporting field emergencies after business hours, including Store Maintenance, Asset Management, and Operational issues by placing service call to appropriate contractors, or escalating issues as necessary.
• Assist with projects as necessary, including major deployments.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical school, or two to four years related experience and/or training.
• Knowledge of Cloud-Based Management Software.
• Knowledge of Database software, Spreadsheet software, and Word Processing software. This includes Microsoft Office Programs.
• Knowledge of Networking technologies including routers, VPN, TCP/IP, VIOP, DHCP and DNS.
• Superior troubleshooting skills and the ability to learn on the fly.
• Superior telephone etiquette with the ability to communicate information in a language that is easily understood by client group.
• Hands-on experience diagnosing problems with PC hardware.
• Ability to deal effectively with all levels of associates and outside vendors.
• Must have leadership and training capabilities.
• Strong positive attitude, people-oriented and have a willingness to assume responsibility.
• Ability to work under pressure and work extra hours as required.

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.