Dispatcher

Dispatcher

TrueNorth Operations LLC (TNOL) is an Amazon Delivery Service Partner (DSP) operating out of DCM5 in Pataskala, Ohio. We are committed to delivering exceptional service through safety, dependability, accountability, and operational excellence.

We are seeking an energetic, dependable, well-rounded individual to join our operations team as a Dispatcher. We are not simply looking to fill a position. We are looking for someone who wants to grow with our company, take ownership of responsibilities, and contribute to building a successful operation.

This opportunity will begin on a trial basis, with the intention of identifying a permanent team member. Individuals who demonstrate exceptional leadership, initiative, and operational performance may be considered for future advancement into additional leadership or management roles.

Location: DCM5 | Pataskala, Ohio (Columbus Area) Pay: $23.00 per hour Schedule: 30+ hours per week Availability: Evenings, nights, weekends, and holidays as needed Position Type: 30-Day Paid Trial Assignment with Opportunity for Permanent Employment Work Location: On-site, with occasional field responsibilities Application Period: Seven (7) calendar days from publication

The primary objective of this position is to assist TNOL management in maintaining safe, efficient, and consistent daily operations.

Key Responsibilities

• Monitor Delivery Associates (DAs) throughout their routes, tracking progress, productivity, and safety.
• Utilize Amazon Cortex, Flex, LMDMax, and other operational systems to support daily dispatch activities.
• Coordinate driver rescues, route adjustments, and additional support to ensure successful delivery completion.
• Communicate with drivers, Amazon station personnel, and TNOL management throughout daily operations.
• Troubleshoot delivery issues, vehicle breakdowns, device problems, and unexpected operational challenges.
• Assist with vehicle assignments, equipment distribution, route preparation, and daily dispatch procedures.
• Monitor driver performance, identify opportunities for improvement, and provide appropriate coaching.
• Support vehicle inspections, fleet readiness, and accurate equipment accountability.
• Document incidents, safety concerns, route exceptions, and operational updates.
• Assist with end-of-day procedures, including driver returns, equipment collection, and route reconciliation.
• Maintain accurate operational records, reports, and spreadsheets.
• Support delivery operations by completing rescues or running delivery routes when necessary.
• Perform other operational and administrative duties as assigned.

Management Support & Accountability

The Dispatcher operates under the direction of TNOL management and is expected to execute operational priorities, uphold established company procedures, and maintain consistent communication with leadership.

The selected individual must demonstrate sound judgment, accountability, and the ability to resolve routine operational challenges independently within assigned authority.

Responsibilities include:

• Supporting management in executing daily operational objectives.
• Communicating staffing shortages, performance concerns, and operational disruptions.
• Following established company procedures and reinforcing expectations with Delivery Associates.
• Recognizing situations requiring management involvement and escalating them promptly.
• Maintaining professionalism, discretion, and accountability when interacting with employees.
• Supporting management decisions and communicating operational instructions accurately.
• Employee Relations & Conflict Resolution: Establish and maintain positive, professional working relationships with Delivery Associates, management, and fellow team members. Demonstrate the ability to mediate workplace concerns, address disagreements objectively, and balance employee needs with operational demands while consistently upholding company policies, performance expectations, and business priorities. Promote a respectful, accountable, and productive work environment that supports both employee success and operational excellence.

Dispatchers are expected to demonstrate leadership while recognizing that employment decisions, disciplinary actions, and other matters outside their assigned authority require management approval.

Safety, Incident Reporting & Confidentiality

Safety and professional conduct are essential responsibilities of this position.

Dispatchers must:

• Immediately report accidents, injuries, vehicle damage, threats, and other serious safety concerns through established company procedures.
• Assist management with incident documentation and required operational notifications.
• Follow applicable Amazon DSP safety standards and TNOL policies.
• Protect confidential employee information, operational records, company data, and customer information.
• Use company systems, equipment, and information only for authorized business purposes.
• Maintain accurate documentation and communicate safety concerns without unnecessary delay.

Failure to follow safety, reporting, or confidentiality requirements may result in corrective action, up to and including removal from the assignment or termination of employment, as appropriate.

Minimum Qualifications

• Previous experience as an Amazon DSP Delivery Associate is required.
• Must have a valid driver's license and a driving record that meets company and applicable driving eligibility standards.
• Must successfully complete a seven-year background screening, subject to applicable law and individualized review requirements.
• Must successfully complete the required pre-employment drug screening.
• Must be at least 21 years old due to potential driving responsibilities.
• Must demonstrate working knowledge of Microsoft Office, including Excel, Word, and Outlook.
• Must be comfortable using Google Workspace, including Google Sheets, Docs, Gmail, and Drive.
• Must be able to create, update, and maintain spreadsheets, reports, and operational records.
• Must demonstrate strong written and verbal communication skills.
• Must be organized, detail-oriented, and capable of managing multiple priorities.
• Must be available for evening, night, and weekend shifts.
• Must be willing and able to learn new software, operational procedures, and company systems.
• Must be capable of performing delivery and rescue duties when operationally necessary, with or without reasonable accommodation.
• Must demonstrate consistent attendance, punctuality, and dependability.

Preferred Qualifications

• Previous Amazon DSP dispatching or team leadership experience.
• Familiarity with Amazon Cortex, Flex, Netradyne, and route management systems.
• Experience with scheduling, driver coordination, fleet operations, or logistics.
• Strong computer skills and the ability to maintain accurate spreadsheets and reports.
• Experience coaching employees, resolving conflicts, and making operational decisions.
• Interest in advancing into operations management or another leadership position.

Who We're Looking For

The ideal candidate is:

• Energetic and proactive: Takes initiative without waiting to be directed at every step.
• Dependable and accountable: Understands that the entire team relies on consistent attendance, communication, and follow-through.
• Versatile and adaptable: Willing to transition between dispatching, administrative work, and field support.
• A problem solver: Remains composed under pressure and works toward practical solutions.
• A team player: Supports drivers while maintaining professional expectations and accountability.
• Coachable and eager to learn: Accepts feedback, develops new skills, and continuously improves.
• Leadership-minded: Demonstrates sound judgment, professionalism, and the desire to help strengthen our operation.

Schedule, Availability & Operational Expectations

This position offers 30 or more hours per week, based on operational needs.

Candidates must have flexible availability, particularly during evening and nighttime operations and on weekends. Shifts may extend later depending on driver return times and daily operational requirements.

Open availability is strongly encouraged. Candidates demonstrating greater scheduling flexibility will receive priority consideration based on operational and business needs.

Candidates must be willing and able to train across all shifts to develop a comprehensive understanding of daily operations and provide coverage wherever needed.

Dispatchers must be prepared to support changing operational demands, including extended shifts, peak delivery periods, driver shortages, and unexpected staffing or fleet challenges.

Dispatchers may also be assigned delivery routes or rescue responsibilities to support operational coverage.

Flexibility, dependability, and the ability to support management across multiple shifts will be key considerations during the 30-day trial evaluation.

Application Period & Internal Candidates

This position will remain open for seven (7) calendar days from the date of posting.

Current TrueNorth Operations LLC employees are encouraged to apply and will receive consideration alongside external applicants.

Selection will be based on qualifications, demonstrated performance, dependability, availability, leadership potential, and operational needs.

Internal candidates selected for the trial will receive a temporary Dispatcher assignment.

Successful completion