Customer Service Atlantic Metal Sales | Service la clientle, Ventes de mtal Atlantique

Customer Service Atlantic Metal Sales

Exciting opportunity to be part of a leading global mining company that produces and supplies materials that are essential to human progress.

Serve as the primary interface between our customers and internal teams- unlocking value, delivering on commitments, solving problems, and ensuring tight contract execution

Grow with Us! Develop a foundational knowledge of the Aluminum business while working in a modern and dynamic environment with a strong Commercial team.

Based in Chicago or Montreal. Salary range for Illinois is between $82k - $112K

We're Finding Better Ways to provide materials the world needs, now and in the future. Our values care, courage and curiosity guide how we work and how we treat each other.

About the Role

We are looking for a Customer Service Analyst to support the North American Sales team with all aspects of book management and C2C execution including front-end support, pricing management, order and sales planning, delivery coordination, customer relationship management, and contract negotiation and execution.

In this role you will support the Sales Team and Customers and be the first point of contact for business-as-usual customer requests including volume declarations, scheduling requests and will work closely with Portfolio, Scheduling teams, Commercial Services & Logistics to ensure on time delivery of contracted volumes and associated documentation.

At same time you will support Operations with trade-off strategies or support, including but not limited to liaising with third parties and managing associated documentation.

This is a great opportunity for someone who is motivated to further develop themselves as a commercial professional within the metals and mining industry.

Reporting to the Customer Service Manager, you will:

• Be the first point of contact for customers for daily requests; support Sales Managers for other customer requests as needed
• Ensure customer requests are properly prioritized and managed to provide excellent and seamless customer experience
• Manage & optimize monthly demand forecasts, inventory, and contractual obligations to ensure optimal working capital levels and on time in full delivery to customers
• Work with the Commercial Services and Scheduling teams to successfully execute on trades/sales.
• Ensure adherence to contracts, drive excellence in contract execution, and manage day-to-day contractual elements such as pricing and volume declarations
• Build and Maintain relationships with key internal and external stakeholders including Customers, Logistics, and Operations.
• Over time develop and expand your understanding of the market, supply & demand drivers, and key trends
• Support the Commercial Team as needed on Book Strategy formation and negotiation mandates, accounts receivable, and contract management
• Participate in Digital transformation projects as needed according to prioritization and team workload requirements

About You

• A commitment to the safety of yourself and your team
• 3 Years professional work experience in B2B, customer facing roles, ideally in metals, mining, or related industries (bachelor's degree in technical field could reduce professional experience requirement)
• A bachelor's degree in a technical field is preferred (Business Administration, Engineering, Logistics, Marketing, or related fields)
• Strong analytical reasoning and problem-solving ability
• A passion for learning and developing a career in an industry that provides materials essential to human progress.
• Solution and customer driven perspective, with good understanding of nuances between independence, to timely and needed escalation.
• If you are applying for the role based in the province of Quebec, fluency in French and English, both written and spoken. Rio Tinto is a global company, and the duties of this position may require collaboration with colleagues, teams, or partners based outside Quebec.

It will also be beneficial if you have:

• Notable commercial, sales, or business development experience in B2B context
• Strong data analysis skills and proficiency in Excel
• Knowledge of Power-BI and other Digital tools
• Knowledge of SAP will be an asset.
• Knowledge and experience in the metals and mining industry or chemicals.

What We Offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progress.

• A work environment where safety is always the number one priority
• A competitive salary package with annual cash incentive awards for eligible employees
• Career development & education assistance to further your ambitions
• Access top tier family-friendly health and medical programs and pension plan
• Wellbeing benefits
• Generous Rio Tinto employee share program
• Employee Assistance Program
• Ongoing individual wellbeing support for you and your family for personal and professional matter
• Leave for all of life's reasons (vacation/annual, paid parental, sick leave)