Designated Services Engineer, Portworx

Role Overview As a Technical Services Engineer - Portworx, you are the critical link between our customers’ complex cloud‑native ambitions and the seamless performance of the Portworx® by Everpure™ platform. You’ll ensure the success of large‑scale deployments across public and private clouds by resolving intricate technical hurdles that directly impact business continuity. Collaborating closely with Engineering and Product teams, you will champion the customer voice to drive product reliability and innovation in the Kubernetes ecosystem. What You’ll Do Optimize Cloud‑Native Resilience: Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows. Drive Proactive Problem Resolution: Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long‑term fixes and strategies that prevent recurring outages. Champion Customer Success: Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption. Knowledge Leadership: Translate complex technical resolutions into accessible documentation and internal knowledge base articles to accelerate future incident response and empower the global support community. What You Bring Bachelor’s Degree in a technical field and/or related technical experience. Minimum 2‑4 years of experience in customer‑facing, technical support work/SRE. Cloud‑Native Expertise: Deep technical proficiency in managing and troubleshooting container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and cloud infrastructure (AWS, Azure, or IBM Cloud). Technical Problem Solving: Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high‑pressure escalations. Operational Communication: Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events. Agile Mindset: Readiness to participate in shift rotations and on‑call schedules to support our global customer base, combined with a self‑motivated drive to take ownership of customer outcomes. The Annual Base Salary Range

$107,000—$183,000 USD

Benefits Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. Team: We build each other up and set aside ego for the greater good. Perks: Flexible time off, wellness resources, and company‑sponsored team events. Health benefits and additional perks are available through purebenefits.com. Accommodations & Accessibility Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at View email address on click.appcast.io if you’re invited to an interview. Commitment to a Strong And Inclusive Team We’re forging a future where everyone finds their rightful place and where every voice matters. We are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Equal Opportunity Employer Everpure is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. #J-18808-Ljbffr Everpure