Support Specialist

Support Specialist

The Support Specialist provides the Collections departments with administrative assistance by managing collections team payroll, maintaining departmental documents, data entry, and tracking/trending requested data. This position also services as administrator for customer service tracking and assists Blood Operations leadership with administrative duties as assigned. On a regular basis, the Support Specialist will serve as backup to other Blood Operations administrative roles.

Schedule: Monday - Friday business hours

Job Responsibilities:

• Maintains departmental documents and spreadsheets, such as contact lists, rosters, and unregulated forms.
• Updates and/or creates memos, newsletters, and emails to effectively communicate information
• Tracks and trends performance and assists management with evaluation of data.
• Fulfills equipment and document orders as necessary to meet operational needs.
• Assist Donor Services leadership with meetings to include invitations, agendas, set-up/take-down, ordering food, uploading presentations, attendance, etc.
• Distributes incoming mail and documents to the appropriate Donor Services team member or leader.
• Assists with purchasing, travel, and expenses as necessary.
• Assists Production Planning and Scheduling as needed with data entry, equipment requests, documents/forms, information tracking, or other department support.
• Collections Payroll Ensure Collections team members are properly compensated for work performed and accurately reimbursed for mileage incurred.
• Maintain timecards in the timecard tracking software for Collections teams.
• Review exceptions, holidays, over time, and other special circumstances that impact compensation with the collections team member and appropriate manager.
• Audit and prepare mileage reports for reimbursement of team members' mileage.

The hourly rate for this position is $19.72/hr. - $22.19/hr. IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Qualifications:

Education: High School or Equivalent

Experience: 1 year experience in an administrative role or support function Intermediate Microsoft Suite experience

Overview:

Founded in 1948, Memorial Blood Centers have served Minnesota and Wisconsin for more than 75 years, delivering more than 125,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. MBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. MBC serves as a vital community lifeline dedicated to helping patients and advancing global public health.