Operations & Front Desk Associate

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

About the Role:
Scenthound Euless is looking for an enthusiastic and organized Operations & Front Desk Associate to be the welcoming face of our dog wellness studio! In this role, you'll play a vital part in keeping daily operations running smoothly while delivering an outstanding experience for every pet and pet parent who walks through our doors.

Responsibilities:

• Greet clients and their dogs with a warm, professional, and friendly demeanor
• Schedule and manage appointments using studio management software
• Handle check-ins, check-outs, and process payments accurately
• Answer phone calls, respond to inquiries, and follow up with clients
• Maintain a clean, organized, and welcoming front desk and lobby area
• Support daily operational tasks to ensure the studio runs efficiently
• Educate clients on Scenthound membership packages and wellness services

Requirements:

• Prior customer service, front desk, or receptionist experience preferred
• Strong communication and interpersonal skills
• Comfortable handling and interacting with dogs of all breeds and sizes
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Reliable, punctual, and a team-oriented attitude
• Basic computer proficiency and ability to learn scheduling software

About Us:
Scenthound is a pioneering dog wellness brand dedicated to routine care that keeps dogs clean, healthy, and happy — going beyond grooming to focus on overall wellness. Our Euless location is proud to serve the local community with a membership-based model that makes consistent dog care easy and affordable. Our team loves coming to work every day because we share a passion for dogs and a commitment to creating a positive, supportive environment for both pets and people.