Epicor Operations Consultant

Enterprise Systems Group ConsultantAt ComTec we conduct our day-to-day business around 4 Simple Core Values:Dedicated to our EmployeesPassionate about the CustomerDo the Right ThingFire in the BellyIf you would like to be a part of bringing those values to life for our team and our customers, please keep reading...JOB SUMMARY:As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.REPORTS TO: Manager, Enterprise Systems GroupDIRECT REPORTS: NoneESSENTIAL FUNCTIONS:Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing and trainingCommunicate with customer to determine needs, and contribute solution design as well as overall business strategyInterpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future stateManage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely mannerAssist with generating quote specifications and proposal generationAbility to adhere to project timelines and meet Service Level Agreement goalsProvide support for clients in a help desk capacity and assist in troubleshooting application questionsProvide on-site training and consulting for clients if necessaryADDITIONAL RESPONSIBILITIES:Maintain daily timesheet and expense report entries and submit them accurately and timelyOther duties as requiredTECHNICAL SKILLS:High level (Intermediate) of proficiency in MS Office and SharePointExperience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.SOFT SKILLS & ABILITIES:Strong written and verbal communication skillsPleasant and professional demeanor in all client and internal communicationsAbility to multitaskIntellectually resourceful with sound judgment and effective decision-making abilitiesIndependent worker and able to work effectively on daily tasks without direct supervisionStrong organization skills and ability to operate efficiently throughout daily tasksIn general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriateDemonstrates empathy with users and professionalism at all timesWork well with clients at all levelsOperates with client satisfaction in mindEnergy, enthusiasm and results-orientedStrong troubleshooting and analytical skillsEDUCATION, EXPERIENCE, & KNOWLEDGE:Bachelor level degree or equivalent work experienceMinimum 5 years' experience in a manufacturing environment with solid exposure to an ERP softwareUnderstanding of Manufacturing OperationsProven success in ERP software project implementation and deployment across multi-business verticalsWORK ENVIRONMENT/PHYSICAL DEMANDS:Use of computer and office equipmentAbility to remain calm in stressful situationsPerforms all administrative functions expected at this levelADDITIONAL REQUIREMENTS:Ability to schedule for evening or weekend work occasionallyValid driver's license in your state of residence and reliable personal vehicleLOCATION: We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas.Benefits:Competitive salaryRelaxed Company CultureValue Recognition and Rewards9 paid holidaysGenerous Vacation AllowanceHealth/Dental/Vision InsuranceLife Insurance and LT/ST DisabilityBirthday Paid time offCompany 401KCompany laptop & Cell PhoneTeam Outings & EventsWeekly Company MealsFlexible Work/Life Balance ValuedSalary Description $75,000-$125,000