Genesys Cloud Architect

Job DescriptionJob DescriptionRequest ID: 111353-1 Job Title: Senior Telephony / Genesys Cloud Architect Location: Frederick, Maryland Duration: 6 months Pay Range: $55-58/Hour on W2/C2C (All Inclusive) Role Descriptions: We are seeking an experienced Telephony Architect with deep expertise in the Genesys Cloud CX platform. In this role| you will lead the design| implementation| and optimization of our enterprise voice| routing| and contact center architecture. You will bridge the gap between business needs and technical execution| ensuring high availability| superior call quality| and seamless integrations with cloud ecosystems. Key Responsibilities: Architecture & Design:Design scalable| secure| and resilient inbound/outbound voice solutions| Session Border Controller (Client) configurations| and SIP trunking architectures within CCaaS (Contact Center as a Service) environments. Genesys Platform Management:Lead the configuration and optimization of the Genesys Cloud CX Platform| including advanced routing strategies| Architect flows| IVR development| and queue management. System Integrations: Oversee API integrations| web services| and middleware connecting Genesys with enterprise platforms like Salesforce| ServiceNow| and Client Dynamics. AI & Omnichannel Strategy: Implement AI-driven capabilities such as conversational bots| Natural Language Processing (NLP)| and Dialog Engine| alongside digital channels (chat| email| messaging). Performance & Quality Tuning: Monitor contact center metrics| perform capacity planning| handle load testing| and ensure strict Quality of Service (QoS) for voice traffic. Leadership & Governance: Establish architectural standards| mentor engineering teams| and collaborate with cross-functional stakeholders to translate business goals into technical roadmaps. Required Qualifications: Bachelors degree in Computer Science| Telecommunications| Information Technology| or a related field (or equivalent practical experience) Experience: 7-10+ years of overall IT experience| with at least 45 years focused specifically on contact center architecture and Genesys Cloud / PureCloud implementation. Technical Expertise: Deep understanding of telephony protocols (SIP| RTP| VoIP| WebRTC)| QoS/CoS network designs| and carrier interconnections (SIP trunking).oHands-on experience with cloud environments (Azure) Proficiency with REST APIs| JSON| and webhooks for third-party integrations. Certifications: Genesys Cloud Certified Professional| Architect| or Developer credentials are a strong plus. Soft Skills: Excellent communication abilities to explain complex technical concepts to non-technical business leaders. Top 3 Required Skills: • Genesys Cloud CX (PureCloud) Architecture & Administration • SIP, VoIP, RTP, Client, and SIP Trunking Expertise • REST API, JSON, Webhooks, and Enterprise Integrations Top 3 Preferred Skills: • Azure Cloud Platform Experience • AI/NLP, Conversational Bots, and Omnichannel Contact Center Solutions • Salesforce, ServiceNow, or Client Dynamics Integrations Years of Experience: • 7-10+ years of overall IT experience • 4-5+ years of Genesys Cloud/Contact Center Architecture experience