Client Service Manager III

Join our team and make a significant impact on our client service teams in JPMorgan Chase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies. Client Service Manager III You will manage a diverse team to ensure high‑quality service. You will interpret client needs, identify trends, and innovate solutions. Your expertise in anti‑fraud strategies will protect clients and the bank. You will drive operational efficiency through strategic planning and process automation. Your skills in conflict management and stakeholder influence will foster strong relationships. Job responsibilities Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing advanced conflict‑management skills to ensure client satisfaction. Develop and implement strategic plans to enhance service‑center operations, leveraging strategic‑planning and process‑automation skills to drive operational efficiency. Utilize expert knowledge in anti‑fraud strategies to detect and prevent fraudulent transactions, safeguarding clients and the bank from potential financial and reputational damage. Identify trends and generate innovative solutions to meet client needs, using advanced skills in market‑product knowledge and digital literacy to stay ahead of industry developments and technological advancements. Foster strong relationships with internal stakeholders and clients, leveraging advanced skills in influence and internal‑stakeholder management to drive mutually beneficial outcomes. Required qualifications, capabilities, and skills 7+ years of experience managing customer service teams in a financial institution, with a focus on service‑center operations. Proven expertise in implementing anti‑fraud strategies to detect and prevent fraudulent transactions in a banking environment. Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client‑service delivery. Advanced conflict‑management skills, with experience resolving complex client issues and complaints. Strong digital literacy with experience leveraging new and emerging technologies to enhance business operations and client service. Preferred qualifications, capabilities, and skills Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team‑management skills to inspire high performance. Proficiency in using banking software, systems, and data‑analytics tools to drive decision‑making and develop effective solutions for complex situations. Focus on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences. Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions. Experience mentoring team members and leading projects to achieve client and business goals. Compensation and benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health‑care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental‑health support, financial coaching, and more. Equal opportunity and diversity We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental‑health or physical‑disability needs. Visit FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans #J-18808-Ljbffr Aumni