Employee Benefits Account Manager

Job Description

Employee Benefits Account Manager

Job Summary

Seeking a highly motivated and detail-oriented Employee Benefits Account Manager to provide exceptional service by managing and optimizing employee benefits programs for a variety of clients. This position is ideal for candidates who excel in communication thrive in collaborative environments and are focused on delivering innovative solutions in a fast-paced client-centered organization.

Responsibilities

• Serve as the primary contact for clients maintaining strong and transparent relationships.
• Oversee the administration of employee benefits programs including medical dental vision life insurance disability and retirement plans.
• Collaborate with clients to understand their needs and recommend customized benefits plans renewals or modifications.
• Educate clients and their employees on benefits options enrollment processes and plan changes.
• Interact with insurance carriers brokers and third-party vendors to resolve issues and ensure seamless service delivery.
• Analyze market trends to identify opportunities for cost efficiency or plan improvements.
• Coordinate open enrollment processes which include delivering presentations preparing materials and managing communications.
• Ensure compliance with laws and regulations including ACA COBRA ERISA HIPAA and others.
• Maintain comprehensive and up-to-date client records including benefits plans and regulatory documentation.
• Assist with resolving claims eligibility and billing issues to ensure exceptional client experiences.
• Contribute to the improvement of team processes and maintain a focus on enhancing the overall client experience.

Qualifications/Requirements

• At least 3 years of experience in employee benefits administration account management or a comparable role.
• Demonstrated success in managing client relationships and providing outstanding customer service.
• Comprehensive understanding of employee benefits health insurance plans and associated regulations (ACA COBRA ERISA HIPAA etc.).
• Holds an active L&H (Life and Health) insurance license.
• Strong organizational skills to manage multiple client accounts and tasks effectively.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint); familiarity with benefits administration software is advantageous.
• Analytical mindset with exceptional problem-solving skills and meticulous attention to detail.
• Ability to work independently and collaboratively in a dynamic team environment.
• Certification as a Certified Employee Benefits Specialist (CEBS) or similar is a plus but not required.

Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.

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Required Experience:

Manager