Service Business Development Center Representative

Customer Service Representative

This position answers directly to the Service Business Development Center Manager (BDC) while resolving various customer service inquiries, manage a high volume of customer inquiries by phone, email, text and chat. Previous call center experience a plus, but a strong background in customer service, a desire to learn, and a drive to excel is a must.

What We Offer:

• Performance based pay with base compensation
• 401k
• Health insurance
• Paid vacation
• Employee discounts
• Cafeteria plan
• Monday-Friday work schedule (40hrs)

Essential Duties & Responsibilities:

• Manage high volume of inbound calls.
• Schedule follow-up contact when appointments are not created.
• Conduct telemarketing and internet related service campaigns.
• Meet and exceed daily goals and objectives.
• Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications.
• Work closely with the BDC and Service Manager to become proficient with overall service programs, and understanding the details associated with each program.
• Check e-mail frequently and provide a quality lead response immediately.
• Maintain working knowledge of all dealership products and services.
• Maintain an organized and efficient work area.

Qualifications:

• Able to type proficiently while speaking with guests on the phone.
• Makes exceptional customer service a top priority.
• Strong phone, email and texting presence is necessary, including good grammar in your written communications.
• Willing to submit to a pre-employment background and drug screen testing