Vice President, Product Manager - Scam Prevention, Trust & Security

Job Description

Start your next chapter building high-impact scam prevention solutions at scale. You’ll shape strategy, deliver measurable outcomes, and partner with experts across product, technology, and risk.

As a Vice President, Product Manager - Scam Prevention in Trust and Security you drive the end-to-end delivery of scam prevention capabilities, from discovery through launch and continuous iteration, with a focus on customer experience, operational readiness, and strong controls.

Job responsibilities

• Lead end-to-end delivery of scam prevention capabilities from discovery and requirements through pilot, launch, iteration, and scale, ensuring readiness across business, operations, and controls
• Define product strategy and roadmap for scam prevention capabilities across key customer journeys, aligning to annual strategic priorities and capacity planning
• Build customer experiences that balance protection and friction by incorporating risk signals and insights into decisioning while maintaining a strong customer experience
• Partner across teams to enable intelligence and data sharing needed to prevent scams, including defining scope, operating model, governance, and controls
• Establish measurement and reporting by defining success metrics and building feedback loops to continuously improve performance
• Drive cross-functional execution with stakeholders across Product, Technology, Design, Data & Analytics, Fraud/Risk, Operations, Legal/Compliance, and governance forums

Required qualifications, capabilities, and skills

• 5 years of experience (or equivalent expertise) in product management, management consulting, corporate strategy, or a relevant domain
• Knowledge of the product development lifecycle (discovery, requirements definition, delivery, launch, and data analytics)
• Experience creating and maintaining delivery artifacts in Jira and Jira Align (for example, epics, stories, features, acceptance criteria, and dependencies)
• Demonstrated strategic thinking and structured problem solving, including framing ambiguous problems, identifying root causes, and evaluating tradeoffs
• Executive storytelling and communication skills, including synthesizing quantitative and qualitative inputs into clear narratives for senior leaders and governance forums
• Data analysis and product analytics skills, including defining and interpreting performance metrics, building measurement plans, and using data to iterate on product experiences

Preferred qualifications, capabilities, and skills

• Track record of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Demonstrated ability to lead through influence in a matrixed organization and drive execution across multiple teams and priorities

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting .

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.