RESIDENT CARE DIRECT

Position Summary

The Resident Care Director is responsible for overseeing all aspects of resident care services within the community. This role ensures the delivery of high-quality, compassionate, and compliant care through leadership, assessment, care planning, staff education, quality improvement, and coordination with residents, families, physicians, and interdisciplinary teams. The Resident Care Director leads the care team with professionalism, respect, and a strong commitment to dignity and resident-centered care.

Key Responsibilities

Resident Care & Clinical Oversight

• Coordinate and complete assessments for new and existing residents
• Develop, implement, and review individualized resident care plans
• Monitor resident conditions and communicate significant changes to families, physicians, and appropriate care providers
• Coordinate health-related services and ensure continuity of care
• Administer medications (topical, oral, eye, and ear drops) when authorized by physician orders and permitted by law
• Ensure residents are treated with kindness, dignity, and respect at all times

Leadership & Staff Management

• Recruit, interview, and participate in the selection of resident care staff
• Supervise and evaluate care practices of resident care assistants
• Determine appropriate staffing levels to meet resident care needs
• Provide coaching, guidance, and performance feedback to care staff
• Participate in on-call rotation and Manager-on-Duty responsibilities

Education & Training

• Develop and oversee staff orientation and ongoing training programs
• Conduct in-service education, staff meetings, and specialized training
• Maintain records of staff education, competencies, and evaluations
• Promote professional development and continuing education

Quality Assurance & Compliance

• Monitor resident care services to ensure compliance with policies, procedures, and applicable regulations
• Participate in quality improvement initiatives and peer review activities
• Evaluate care delivery and revise care plans at least every six months or as resident needs change
• Ensure fair, consistent, and non-discriminatory staff disciplinary practices

Program Development & Safety

• Develop and implement policies related to resident safety, incidents, and accidents
• Ensure proper handling and disposal of infectious waste and sharps
• Maintain accurate records required for regulatory oversight and program evaluation
• Participate in committees and interdisciplinary collaboration

Requirements

Qualifications

• Successful completion of accredited registered nurse program with proof of license
• Minimum of two (2) years of supervisory or leadership experience
• Demonstrated knowledge of aging, chronic conditions, and psychosocial needs of older adults
• CPR certification required
• Valid driver's license
• Strong organizational, communication, and documentation skills
• Ability to remain calm and effective in emergency situations
• Commitment to ethical practice, confidentiality, and resident advocacy

Skills & Competencies

• Clinical assessment and care planning
• Leadership and team development
• Regulatory compliance and quality improvement
• Strong written and verbal communication
• Problem-solving and conflict resolution
• Ability to collaborate with families and interdisciplinary teams

Work Environment & Expectations

This position requires flexibility to meet resident and staffing needs, including participation in on-call rotations. The Resident Care Director plays a critical leadership role in maintaining a safe, supportive, and high-quality care environment.