Director of Services - Grand Forks

Join our Team!

Are you passionate about making a difference in people's lives? Community Options is looking for a dedicated Director of Services for our Residential Services department. This pivotal role involves providing leadership for daily operations, including overseeing and delegating duties to staff such as training, performance evaluations, and disciplinary actions. You will be responsible for planning, organizing, staffing, and providing oversight of program activities, ensuring proper documentation and adherence to established protocols. Join us and make a meaningful impact in our community!

Who are we?


Community Options is a statewide organization with ten offices across North Dakota and countless programs tailored to individuals. Community Options works with individuals from all walks of life.

Why Community Options?

• Health insurance starting at $100/month* (individual plan)
• Vision and dental insurance
• Paid leave time
• Paid Holidays
• 401k
• Life insurance
• Rewarding work impacting the lives of those you serve!

The hourly wage for this position is $25 - $32 an hour depending on experience (DOE).

Minimum Qualifications:

• Bachelor's degree in human services, business or related field may be required for assigned caseload; if degree is not required for assigned caseload AND two (2) years' experience in related field, i.e., human services programs; supervisory experience in either area preferred, related experience may be substituted year for year in lieu of degree (Transcripts are required at the time of offer, copies may be submitted with application or interview).
• A valid driver's license, acceptable driving record, reliable transportation, and proof of insurance for the vehicle subject to the statute of the licensing state will be required based on assigned job duties.
• Successfully pass a criminal background check, drug screening, and obtain ND Department of Human Service (DHS) pre-employment approval.
• Required to successfully complete required training and/or certification within specified time frame; time requirements will vary based on assigned training or certification programs.

Must possess certain basic skills, including the ability to :

• Understanding of human services and developmental disabilities.
• Demonstrated ability to lead people and get results through others; demonstrated team-building skills.
• Ability to plan over a one- to two-year time span.
• Demonstrates ability to manage resources and multiple projects while meeting regulatory and program requirements Ability to analyze problems; develop solutions at a functional and strategic level.
• Knowledge of company policies and procedures; basic accounting skills.
• Strong customer service orientation.
• Commitment to company mission and values.
• Make ethical and professional decisions.

Other Skills and Experience:

• Ability to motivate and coach individual staff members.
• Ability to work independently and as part of a team.
• Effective time management skills and ability to prioritize duties.
• Always maintain professional manner with customers and staff.
• Public speaking experience.
• Knowledge of community resources.
• Proficient computer skills and knowledge of Microsoft Office applications.
• Always maintain a professional manner with customers and in the community when representing the company.

Reporting to this position: Coordinators/ Specialists/ Support Roles/ Managers/ As Assigned

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, employees are required to have the ability to climb (stairs), balance, stoop, kneel, crouch, reach (above shoulder), bend, twist, sit, stand, walk, push, pull, lift, grasp, fine motor manipulation, talk, hear, and complete repetitive motions; swimming may be required in direct care roles. Must occasionally lift and/or move objects weighing up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may be subject to working with customers that exhibit behaviors that would require the employee to use possible physical de-escalation techniques.
• Work Environment : Employees work in indoor and/or outdoor environments, i.e., office, home, or community setting. Employees are required to operate a motor vehicle and travel as deemed necessary. Assigned work shifts and locations will vary depending on the customers' and/ or agency needs.

NOTE: The duties listed are not intended to be all-inclusive. Responsibilities assigned to any individual employee are at the discretion of the appointing authority.

Community Options exists to help people live individually and be active in their community.

Equal Employment Opportunity

Community Options does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age, or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.