Airline Customer Service Agent

Shuttle Customer Service Agent Driving service with a smile - join us as a shuttle customer service agent today! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! Why work for PrimeFlight? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Summary overview The shuttle customer service agent will provide efficient, friendly service by managing passenger flow, ensuring safety, and maintaining a clean environment. Your key responsibilities will include assisting with directions, shuttle schedules, luggage, and addressing inquiries or complaints. You will help ensure smooth shuttle operations, timely departures, and effective communication with passengers and team members. The role also involves conducting equipment checks, adhering to safety protocols, and ensuring vehicle cleanliness to provide a safe and welcoming experience for our passengers. Responsibilities Exhibit a professional demeanor in all interactions with passengers, team members, and supervisors Conduct pre-shift equipment checks, ensuring radios and other tools are operational, reporting malfunctions immediately Regularly inspect and clean assigned work areas to maintain a welcoming and safe environment Greet passengers warmly upon arrival, setting a positive tone Provide clear directions to passengers regarding waiting areas, terminals, shuttle routes, and airport amenities Answer passenger questions related to shuttle routes, terminal locations, and airport amenities Escort passengers to elevators or other areas, ensuring clarity and efficiency Manage passenger flow by directing passengers to form orderly lines and prevent overcrowding Coordinate shuttle departures every 10-15 minutes, ensuring smooth transitions Stay informed about shuttle schedules and provide accurate updates to passengers Make regular announcements regarding shuttle arrival times, boarding instructions, and destinations Guide passengers onto the shuttle, assist with luggage as needed, and make announcements about stops, destinations, and estimated arrival times Conduct headcounts to ensure no passengers are left behind and confirm everyone is seated before departure Ensure shuttle cleanliness between trips, removing debris and checking for maintenance needs Report vehicle issues to the dispatcher and complete safety compliance checks Document and report incidents (e.g., injuries, altercations) to supervisors promptly Guide passengers to safety during emergencies, following evacuation routes and communication protocols Address complaints and concerns from upset passengers, managing conflicts professionally Assist passengers in locating lost items or direct them to relevant services Work with the customer service agents to update shuttle schedules and ensure a seamless passenger experience Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management Qualifications 18 years of age or older Must be legally authorized to work in the country of employment. Must hold a valid driver's license. Communicate effectively in English (reading, writing, speaking) One year of customer service experience preferred Knowledge of airport facilities, layout, terminal locations, and shuttle routes is a plus Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable). Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. Physical activity/working conditions may include: Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable May need to reach with arms and grasp with hands May need to push, pull May need to crawl and crouch, at times, in confined tight spaces May need to bend, stretch, squat, kneel May need to climb and work at elevated heights Exposure to moderate and at times high noise levels Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.