Underwriting Operations Team Leader- Misc Med & Life Sciences

Job Title: Team Leader - Misc Med & Life Sciences

Division: Underwriting Operations

Key Relationships: Underwriters, Brokers, Coverholders, Operation Leads, Operations Manager, Underwriting Assistants, UCO and external clients and suppliers.

Job Summary: To oversee a team of UAs and Technical UAs in maintaining efficient underwriting processes and providing customer service to clients.

Key Responsibilities:

Underwriting Support Management

• Full ownership of task allocation across your pool of UAs and Technical UAs
• Ensure SLAs are consistently met, and any resource constraints are fully understood by your Operations Manager.
• Ensure SLAs are frequently review, updated and communicated based on changing business need.
• Owner of team workflow tool, ensuring data is present, accurate and can be relied upon
• Ensuring members of the team are producing the appropriate level of output, and any performance issues are appropriately recognized, challenged and resolved.
• Host UA/AU teams meetings, discussing capacity issues, training requirements and workflow status.
• Lead other recurring meetings as required by the Operations Manager, deputizing when necessary
• Consistently review work undertaken by your team, considering whether this should be managed internally or transitioned to an outsource provider. Where necessary, work with your Operations Manager to build a transition plan for outsourcing.
• Build and maintain personal development plans for all members of your team, ensuring these are appropriately monitored and adhered to and discussed as part of bi-annual appraisals.
• Highlight error trends that result in a need for additional training. Working with your Technical UA(s), build and deliver bespoke training and monitor performance over time.
• Serve as a subject matter expert on process changes and system initiatives within product area, including serving on system user groups
• Develop the knowledge and ability to perform all and any duties of Underwriting Assistants and/or Technical Underwriting Assistants as required

• Provide accurate management information to senior management team for onward discussion with the business
• Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output, etc.
• Produce ad hoc reports, presentations and marketing literature for senior managers, and other members of staff as requested
• Provide a professional service to brokers in person, writing, email and telephone
• Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion

Underwriting Support (as required)

• Support the Underwriters in the delivery of an effective and efficient administration service
• Provide pre-underwriting and rating support to Underwriters and other staff as required
• Ensure timely and accurate data entry and scanning of risk documentation onto all Beazley systems within agreed service levels. Specifically checking agreed percentage of risk entries as required
• Data verification, integrity and accuracy
• Photocopying, logging and scanning quotes and declinatures, filing, archiving and scanning
• Interact with other teams within Beazley, ie. Claims, Finance, Compliance, Management Services and other underwriting teams on matters affecting or related to accounts within the portfolio
• Help maintain team standards through supporting other team members in achieving their service/quality levels and targets, as required

Team Management

• Line management of staff
• Conduct the interim and annual appraisals of your team
• Monitor team capacity, working with Operations Manager to build headcount requirements based on anticipated growth volumes.
• Ensure effective management of workload, holiday and cover across staff and team
• Recruitment for team where necessary and coordinating training for new starters within the team
• Manage accurate and efficient processing and handling of all designated work to SLAs where applicable
• Review operation reports and flag issues to relevant operational managers
• Deliver/assist with training and development effort to improve team performance and skills

Who We Are:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

Our Culture

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

• Be bold
• Strive for better
• Do the right thing

Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us.

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

Explore a variety of networks to assist with professional and/or personal development. Our Employee Networks include:

• Beazley RACE - Including, understanding and celebrating People of Colour
• Beazley SHE - Successful, High potential, Empowered women in insurance
• Beazley Proud - Our global LGBTQ+ community
• Beazley Wellbeing - Supporting employees with their mental wellbeing
• Beazley Families - Supporting families and parents-to-be

We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as:

• Internal Pathways (helping you grow into an underwriting role)
• iLearn (our own learning & development platform)
• LinkedIn Learning
• Mentorship program
• External qualification sponsorship
• Continuing education and tuition reimbursement
• Secondment assignments

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs
• Up to $700 reimbursement for home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
• Up to 26 weeks of fully paid parental leave
• Up to 2.5 days paid annually for volunteering at a charity of your choice
• Flexible working policy, trusting our employees to do what works best for them and their teams

Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $65000-$75000 per year plus discretionary annual bonus.

Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

We are an equal opportunities employer and as such, we will make reasonable adjustments to our selection process for candidates that indicate that, owing to disability, our arrangements might otherwise disadvantage them. If you have a disability, including dyslexia or other non-visible ones, which you believe may affect your performance in selection, please advise us in good time and we'll make reasonable adjustments to our processes for you.